Order Management Administrator

Flextronics - The Flex Company; Austin (TX); On-site; USD 42,000 - 70,000; Full time

Benefits offered by this job

Medical, dental, and vision plans

Life Insurance

Short-term and Long-term Disability

401(k) Matching

Vacation and Paid Sick Time

Tuition Reimbursement

Job summary

Flextronics - The Flex Company in Austin specializes in driving order processing and serving as the day-to-day customer interface. The role covers manual order entry, handling changes, and communicating status, including initial committed ship dates.

You will release work orders to manufacturing, verify manufacturability and material/capacity against ship dates, resolve scheduling conflicts, and support quality with customer incidents.

Qualifications

• Experience handling routine order entry and changes.
• Ability to communicate order status to customers timely.

Responsibilities

• Manual order entry into production planning system.
• Process customer order changes by entering requests into planning systems.
• Communicate order status to customer including initial committed ship dates (CSD's).
• Release authorizations to shipping to meet lead times and ship dates.
• Validate order configurations for manufacturability per product rules.
• Validate material and capacity availability against ship dates.
• Resolve low level scheduling conflicts related to material or capacity.
• Coordinate and communicate expedite requests to production control.
• Run routine reports for customer information requests and internal reporting.
• Ensure work orders are released to manufacturing and shipping to meet goals.
• Support quality in resolution of customer incidents.

Skills

Order processing

Customer service

Communication

Tools

Production planning system

Job description

Flex is the diversified manufacturing partner of choice that helps market-leading brands design, build and deliver innovative products that improve the world. A career at Flex offers the opportunity to make a difference and invest in your growth in a respectful, inclusive, and collaborative environment.

Job Summary Purpose

Responsible for routine order processing and serving as day-to-day customer interface.

G Shift - Sun, Mon, Tue and every other Wednesday | 6AM to 6PM

Responsibilities

• Manual order entry into production planning system.
• Process customer order changes by entering customer requests into planning systems.
• Communicates order status to customer including initial committed ship dates (CSD's) and follow up on interim order changes.
• Release authorizations to shipping department to deliver product.
• Validates order configurations for manufacturability per customer's product rule sets.
• Validates material and capacity availability based on products ordered and in accordance with customer's requested ship dates.
• Resolve low level scheduling conflicts such as material and capacity availability issues.
• Coordination and communication of order expedite requests to production control- may include preliminary determination of material and capacity availability, lead-time restrictions, and modification of schedules within limited parameters.
• Runs routine reports in support of customer information requests and internal reporting requirements.
• Responsible for making sure work orders are released to manufacturing and authorizations for shipping are released in time to meet established goals for lead time, response time and committed ship dates.
• Provide support to quality function in resolution of customer incidents

Note: This job description reflects essential functions, it does not prescribe or restrict the number or types of tasks that may be assigned or reassigned during the conduct of business.

What you'll receive for the great work you provide

• Full range of medical, dental, and vision plans
• Life Insurance
• Short-term and Long-term Disability
• Matching 401(k) Contributions
• Vacation and Paid Sick Time
• Tuition Reimbursement

Job Category

Global Procurement & Supply Chain

Is Sponsorship Available?

No

Flex is an Equal Opportunity Employer and employment selection decisions are based on merit, qualifications, and abilities. We do not discriminate based on: age, race, religion, color, sex, national origin, marital status, sexual orientation, gender identity, veteran status, disability, pregnancy status, or any other status protected by law. We're happy to provide reasonable accommodations to those with a disability for assistance in the application process. Please email [e-mail] and we'll discuss your specific situation and next steps (NOTE: this email does not accept or consider resumes or applications. This is only for disability assistance. To be considered for a position at Flex, you must complete the application process first).

Through the collective strength of ~150,000 team members across 30 countries and responsible, sustainable operations, Flex is the diversified manufacturing partner of choice that helps market-leading brands design, build and deliver innovative products that improve the world. A career with Flex offers the opportunity to make a difference, invest in your growth, and build great products for our customers that improve people’s lives. Together, let’s create the extraordinary!