Order Handling Specialist

ABB; Pinetops (NC); In loco; USD 42.000 - 65.000; Tempo pieno

Descrizione del lavoro

ABB in the United States (Pinetops, NC) is seeking a customer support specialist to manage orders, provide technical support, and handle payments to boost service quality and satisfaction. You will collaborate with Sales, Marketing, and Logistics to ensure accurate, timely delivery, and contribute to after-sales service and continuous process improvements.

The role emphasizes meeting defined targets, including inventory turns and on-time delivery, with strong skills in Microsoft Office and ABB

Competenze

• Well-developed communication skills (oral and written).
• Ability to work in a demanding environment where decisions must be made quickly.
• Experience in customer support or quality management in manufacturing is preferred.

Mansioni

• Process orders by coordinating with Sales, Product Marketing, Logistics, and other internal teams to ensure accurate and timely delivery of products.
• Implements and maintains customer support processes.
• Support after-sales service by resolving customer issues and ensuring effective communication using commercial tools.
• Focus on meeting targets such as inventory turns, on-time delivery, and Net Promoter Score.

Conoscenze

Communication skills

Teamwork

Formazione

High school diploma

Strumenti

Microsoft Excel

Microsoft Word

Microsoft PowerPoint

SPINE

SAP

SOM

Descrizione del lavoro

At ABB, we help industries run leaner and cleaner—and every person here makes that happen. You’ll be empowered to lead, supported to grow, and proud of the impact we create together. Join us and help run what runs the world.This position reports to:Planning & Fulfillment Manager__Your role and responsibilitiesIn this role, you will have the opportunity to provide customer support, including technical support, order, and payment-related assistance to help meet target levels of service quality, operational efficiency, and customer satisfaction. Each day, you will implement customer support strategy to increase operational excellence and customer satisfaction in the sales process. You will also showcase your experience by supporting the meeting of established targets by overseeing progress and implementing improvement actions as needed.The work model for the role is: #LI-OnsiteThis role is contributing to the Electrification Distribution Solutions in Pinetops, NC. Main stakeholders are internal and external customers.You will be mainly accountable for:Focusing on meeting defined targets, including inventory turn on finished goods, requested on-time delivery, and Net Promoter Score.Processing orders by coordinating with Sales, Product Marketing, Logistics, and other internal teams to ensure that customers receive accurate and timely delivery of products.Implements and maintains customer support processes.Supporting in after-sales service by resolving customer issues and ensuring effective and efficient customer communication by utilizing specific commercial communication tools.Qualifications for the roleHigh school diploma with at least 2 years of experience in relevant customer support or quality management experience in manufacturing.Solid knowledge of Microsoft programs, Excel, Word, Power Point, Microsoft outlookWell-developed communication skills (oral and written)Knowledge of ABB systems, SPINE, SAP, SOMOperates in a demanding environment where critical decisions must be made quickly, and teamwork is essentialThis role does not include relocation.Candidates must already have a work authorization that would permit them to work for ABB in the US.Why ABB?What's in it for youWe want you to bring your full self to work—your ideas, your energy, your ambition. You’ll have the tools and freedom to grow your skills, shape your path, and take on challenges that matter. Here, your work creates impact you can see and feel, every day.ABB is an Equal Employment Opportunity and Affirmative Action employer for protected Veterans and Individuals with Disabilities at ABB.All qualified applicants will receive consideration for employment without regard to their- sex (gender identity, gender expression, sexual orientation), marital status, citizenship, age, race and ethnicity, inclusive of traits historically associated with race or ethnicity, including but not limited to hair texture and protective hairstyles, color, religious creed, national origin, pregnancy, physical or mental disability, genetic information, protected Veteran status, or any other characteristic protected by federal and state law.For more information regarding your (EEO) rights as an applicant, please visit the following websites: https://www.eeoc.gov/sites/default/files/2023-06/22-088_EEOC_KnowYourRights6.12ScreenRdr.pdfAs an Equal Employment Opportunity and Affirmative Action Employer for Protected Veterans and Individuals with Disabilities, applicants may request to review the plan of a particular ABB facility between the hours of 9:00 A.M. - 5:00 P.M. EST Monday through Friday by contacting an ABB HR Representative at 1-888-694-7762.Protected Veterans and Individuals with Disabilities may request a reasonable accommodation if you are unable or limited in your ability to use or access ABB's career site as a result of your disability. You may request reasonable accommodations by calling an ABB HR Representative at 1-888-694-7762 or by sending an email to [e-mail]. Resumes and applications will not be accepted in this manner.Building a cleaner, smarter future takes all kinds of minds: the curious, the courageous, and the creative. That's why we welcome people from all backgrounds and experiences.Ready to make an impact?Apply today or visit https://www.abb.com to learn more about the impact of our solutions across the globe.