Order Handling Specialist

USTBC ABB Installation Products Inc.; Florence (SC); On-site; USD 42,000 - 56,000; Full time

Benefits offered by this job

Health, Life & Disability

Two medical plan options

Job summary

ABB at Florence, SC is seeking an Order Handling Specialist to provide customer and technical support, manage orders, and ensure payment-related assistance to improve service quality and efficiency. The role requires coordinating with Sales, Logistics, and internal teams to deliver accurate, timely orders onsite.

You will be the primary contact for customers, supporting in after-sales service and driving improvements to meet targets, with a strong emphasis on communication and collaboration in a

Qualifications

• Bachelor/Associate/High School with related experience allowed.
• Experience in customer support or quality management in manufacturing.
• Proficiency in Microsoft Office applications (Excel, Word, Outlook, PowerPoint).
• Strong written and verbal communication skills.

Responsibilities

• Focus on defined targets such as inventory turns, on-time delivery, and Net Promoter Score.
• Process orders by coordinating with Sales, Product Marketing, Logistics and others to ensure timely delivery.
• Act as the first point of contact for customer queries and orders and resolve issues.
• Support after-sales service by resolving customer issues using commercial tools.

Skills

Microsoft Excel

Microsoft Word

PowerPoint

Outlook

Communication skills

ABB systems

SAP

SOM

Teamwork

Customer support

Education

Bachelor's degree

Associate degree

High School diploma

Tools

SPINE

SAP

SOM

Job description

At ABB , we help industries run leaner and cleaner-and every person here makes that happen. You'll be empowered to lead, supported to grow, and proud of the impact we create together. Join us and help run what runs the world.

This position reports to: Order Handling Manager __ The work model for the role is: Onsite, Florence, SC

Your role and responsibilities

In this role as Order Handling Specialist , you will have the opportunity to provide customer support, including technical support, order, and payment-related assistance to achieve target levels of service quality, operational efficiency, and customer satisfaction. Each day, you will implement customer support strategy to increase operational excellence and customer satisfaction in the sales process. You will also showcase your expertise by supporting achievement of established targets by overseeing progress and implementing improvement actions as needed.

You will be mainly accountable for:

• Focusing on achievement of defined targets, including inventory turn on finished goods, requested on-time delivery, and Net Promoter Score.
• Processing orders by coordinating with Sales, Product Marketing, Logistics, and other internal teams to ensure that customers receive accurate and timely delivery of products.
• Acting as the first port of call for customers' queries and orders and ensuring the resolution of customer issues.
• Supporting in after-sales service by resolving customer issues and ensuring effective and efficient customer communication by utilizing specific commercial communication tools.

Qualifications for the role

• Bachelor degree (no minimum experience) OR Associate degree PLUS minimum 1 year of related experience OR High School diploma PLUS minimum 2 years of related experience
• Customer support or quality management experience in manufacturing
• Strong knowledge of Microsoft programs, Excel, Word, Power Point, Microsoft Outlook.
• Strong communication skills (oral and written).
• Strong knowledge of ABB systems, SPINE, SAP, SOM, a plus.
• Operates in a fast-paced environment where critical decisions must be made quickly, and teamwork is essential.

This role does not include relocation.

Candidates must already have a work authorization that would permit them to work for ABB in the US.

More about us

ABB's Service Division partners with our customers to improve the availability, reliability, predictability and sustainability of electrical products and installations. The Division's extensive service portfolio offers product care, modernization, and advisory services to improve performance, extend equipment lifetime and deliver new levels of operational and sustainable efficiency. We help customers keep resources in use for as long as possible, extracting the maximum value from them, and then recovering and regenerating products and materials at the end of their useful life.

Why ABB?

What's in it for you

We empower you to take initiative, challenge ideas, and lead with confidence. You'll grow through meaningful work, continuous learning, and support that's tailored to your goals. Every idea you share and every action you take contributes to something bigger.

ABB is an Equal Employment Opportunity and affirmative action employer for protected Veterans and Individuals with Disabilities at ABB.

All qualified applicants will receive consideration for employment without regard to their- sex (gender identity, gender expression, sexual orientation), marital status, citizenship, age, race and ethnicity, inclusive of traits historically associated with race or ethnicity, including but not limited to hair texture and protective hairstyles, color, religious creed, national origin, pregnancy, physical or mental disability, genetic information, protected Veteran status, or any other characteristic protected by federal and state law.

For more information regarding your (EEO) rights as an applicant, please visit the following websites: https://www.eeoc.gov/sites/default/files/2023-06/22-088_EEOC_KnowYourRights6.12ScreenRdr.pdf

As an Equal Employment Opportunity and Affimitive Action Employer for Protected Veterans and Individuals with Disabilities, applicants may request to review the plan of a particular ABB facility between the hours of 9:00 A.M. - 5:00 P.M. EST Monday through Friday by contacting an ABB HR Representative at 1-888-694-7762.

Protected Veterans and Individuals with Disabilities may request a reasonable accommodation if you are unable or limited in your ability to use or access ABB's career site as a result of your disability. You may request reasonable accommodations by calling an ABB HR Representative at 1-888-694-7762 or by sending an email to [e-mail] .

ABB Benefit Summary for eligible US employees

• [excludes ABB E-mobility, Athens union, Puerto Rico]
• Go to MyBenefitsABB.com and click on \"Candidate/Guest\" to learn more
• Health, Life & Disability
• Choice between two medical plan options: A