Order Fullfillment I

Generac Power Systems, Inc.; Janesville (WI); On-site; USD 22,000 - 28,000; Full time

Job summary

Generac Power Systems, Inc. in Janesville, Wisconsin, is seeking an Order Fulfillment Specialist I to optimize outbound shipments and enhance the customer experience.

The role schedules outbound shipments, manages internal and external routing, and completes the shipping process, focusing on timely delivery and customer satisfaction. The shift is Monday–Friday, 6AM-2PM onsite at our facility in Janesville, WI, with an emphasis on collaboration across transportation counterparts and customer

Qualifications

• Associates Degree or equivalent experience.
• 1 year of relevant distribution or fulfillment experience with leading technologies.

Responsibilities

• Leads scheduling and routing for outbound shipments with cross-functional teams.
• Monitors outbound shipments and expedites fulfillment where opportunities exist.
• Ensures on-time delivery and escalates issues when necessary.
• Initiates shipping processes across distribution facilities daily.

Skills

Attention to detail

Analytical skills

Communication skills

Process improvement

Adaptability

Cross-functional collaboration

Customer focus

Global mindset

Education

Associate degree or equivalent experience

Tools

Excel

PowerPoint

Job description

We believe power is a promise - a shared commitment to be there for others when it matters most.

For more than 65 years, we've turned big ideas into solutions that help protect homes, strengthen businesses and build a more resilient, efficient, sustainable energy future.

Ready to Power a Smarter World with us?

The shift for this position is Monday - Friday, 6AM-2PM onsite at our facility in Janesville, Wisconsin

The Order Fulfillment Specialist I is directly responsible for optimizing our fulfillment and customer delivery process on a daily basis. With a keen focus on the Customer Experience, this role schedules outbound shipments, manages internal and external routing activity and completes the shipping process.

Essential Duties:

• Leads the initiation of the scheduling and routing processes for all outbound shipments, working cross functionally with transportation counterparts, as well as customer contact points.
• Utilize systems to monitor expected outbound shipments, expediting fulfillment where opportunities exist, managing customer expectations when issues are presented.
• Ensures scheduled and routed shipments are completed on time to customer expectations, quickly escalating process challenges when appropriate.
• Assists with the initiation of the shipping process across distribution facilities daily.

Minimum Qualifications:

• Associates Degree or equivalent experience
• 1 year of relevant distribution or fulfillment experience with leading technologies

Preferred Qualifications:

• In depth knowledge of end to end OTC business processes including areas such as Order Management, Order Fulfillment, Invoice Management and Inventory Segmentation and Management
• Extensive experience using Microsoft Office products, especially Excel and PowerPoint

Knowledge and Skills:

• Strong attention to detail, outstanding analytical skills, and exceptional communication/interpersonal skills
• Desire to seek out improvement opportunities from both a process and system standpoint
• Ability to drive results in a fast-paced and constantly changing environment, can comfortably handle risk and uncertainty
• Strong cross-functional collaborator, team player, highly motivated with an upbeat personality and a positive attitude
• Excellent decision-making skills with a customer focus
• Has a global mindset and can communicate effectively across a global organization · Builds constructive and effective relationships across all levels of the organization

Great Reasons to work for Generac:

• Competitive Benefits: Health, Dental, Vision, 401k and many more
• Many employee activities
• Scheduled events throughout the year that allow our employees, both current and retirees, to gather together and enjoy their time with their families and co-workers
• Pride! When a storm strikes, Generac employees always rise to the occasion. Each time a storm hits many employees volunteer their time with the customer support team or on the production line while others go right into storm-affected areas to repair generators
• We believe in having fun. From minor celebrations to major events, our employees balance their work by building a strong culture of teamwork and collaboration through a variety of occasions, including our Fun Days.
• Every day is Jeans Day! Dress for your day.
• Product loan and discount programs

“We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, national origin, disability status, protected veteran status, or any other characteristic protected by law.”