Order Fulfillment Specialist (PFC)

Five Star Management; Houston (TX); On-site; USD 40,000 - 60,000; Full time

Job summary

Five Star Management is seeking an Order Fulfillment Representative in Houston, TX. This position requires excellent communication and analytical skills as you will act as a liaison between the sales and technical teams, managing customer orders through completion.

Responsibilities include ensuring quality and compliance, managing orders, creating estimates, and monitoring KPIs. A strong background in inside sales or order fulfillment is preferred with a minimum of 3-5 years of relevant experience. The role may involve some physical requirements and working conditions associated with manufacturing environments.

Qualifications

• Must manage customer orders from entry to delivery.
• Experience collaborating with cross-functional teams.
• Proficient with ERP systems for order entry and inventory management.

Responsibilities

• Ensure compliance with safety and quality practices.
• Manage orders for trials and new items.
• Create and update job estimates with relevant teams.
• Monitor KPIs for order progress and on-time shipments.
• Engage stakeholders for successful item production.

Skills

Communication skills

Analytical skills

Problem solving

Collaboration

Bilingual (Spanish)

Education

High School diploma or equivalent

Tools

EFI Radius ERP system

Job description

Job Details

Job Location: Houston, TX 77041

The Order Fulfillment Representative for Polytex and StarPak will work as a liaison between the Inside Sales/Account Managers, and the Graphics and Technical teams. This position reports to the Senior Order Fulfillment Manager. The Order Fulfillment Representative will utilize communication and analytical skills to manage customer orders for new items and items with changes and see them through to completion. They will leverage the EFI Radius ERP system for creating master estimates and job estimates. They will work with the graphics, technical, and scheduling teams to ensure customer needs and internal commitments are met. This individual must be collaborative, good with people, and effective with computers.

Responsibilities

• Ensure compliance with Safety, Food Safety, Quality, and Good Housekeeping practices in all activities.
• Manage orders for trials, tech jobs, new items, and run with changes. “Development Items”. Including die line, graphics, structures, estimates, job scheduling, and shipping.
• Create master estimates and job estimates, working with the pricing team and production team to ensure estimates are as accurate as possible.
• Update after production runs, if necessary.
• Create jobs for “development items” and ensure they successfully make it onto production schedules.
• Monitor KPI’s to track order progress and push for On-Time availability and shipments.
• Engage relevant stakeholders including account managers, inside sales, graphics, technical team, scheduling, and ops leadership to ensure successful production of items by the “have-ready” date.
• Conduct other duties as assigned by management.

Competencies

• Excellent verbal and written communication abilities are essential.
• The ability to manage complexity and navigate challenging situations.
• We are seeking someone who thrives on collaboration, enjoys problem solving, and works well in a flat organizational structure.
• We value individuals who learn from mistakes and make informed decisions.
• Strong analytical and problem‑solving skills.
• Proactive mindset, driven to grow and improve.
• Bilingual /Proficiency in Spanish is an advantage.
• Dependable and punctual.

Experience

• High School diploma or equivalent is required.
• Proven ability to manage customer orders and track them through the full lifecycle, from entry to delivery.
• Demonstrated experience in a collaborative role, working effectively with cross‑functional teams such as sales, production, and technical departments.
• Proficiency with Enterprise Resource Planning (ERP) systems for order entry, inventory management, and reporting.
• A minimum of 3–5 years of experience in an inside sales, customer service, or order fulfillment role, preferably in a manufacturing or packaging environment.

Physical Requirements

• Prolonged periods of sitting at a desk and working on a computer.
• Must be able to lift 15 pounds at times.
• Must be able to access and navigate each department at the organization’s facilities.
• Ability of repetitive reaching, bending, pushing, pulling, kneeling, and carrying.

Working Conditions

• Work is performed primarily in an office setting, but may require occasional visits to the manufacturing floor, which may involve exposure to loud noises, machinery, high temperatures, and chemicals.
• Use of personal protective equipment (PPE) is required.