Order Fulfillment Specialist — Contract, Onsite

Aston Carter; Wisconsin; On-site; USD 40,000 - 57,000; Full time

Job summary

Aston Carter is seeking a Contract Order Support professional in Wisconsin to manage complex order issues and act as a liaison among customers, distributors, and internal teams. The role emphasizes accurate order processing, data integrity, and proactive communication.

It requires proficiency with Oracle and Salesforce, plus strong Excel data analysis skills. This onsite contract position offers competitive pay and benefits.

Qualifications

• Experience in sales support, customer service, inside sales, or order management.
• Demonstrated experience in customer-facing roles handling inquiries, order issues, and service requests.
• Strong technical aptitude with the ability to quickly learn and effectively use Oracle ERP systems.

Responsibilities

• Manage and resolve complex order-related issues, including pricing discrepancies, shipment delays, returns, credits, and delivery challenges.
• Serve as a key liaison between customers, distributors, field sales teams, and internal business partners to support customer accounts and drive service excellence.
• Partner closely with field sales representatives to understand customer needs and provide timely, accurate sales support.
• Coordinate with Supply Chain, Operations, Logistics, Product Management, and Finance teams to ensure timely order fulfillment and effective issue resolution.
• Process customer orders accurately and monitor their progress throughout the order lifecycle while maintaining data accuracy across business systems.
• Investigate and troubleshoot customer concerns, providing proactive communication, status updates, and timely follow-up until resolution.
• Utilize ERP and CRM systems, including Oracle and Salesforce, to track orders, document customer interactions, and monitor service metrics.
• Leverage Microsoft Excel and other Microsoft Office tools to analyze data, maintain reports, and support decision-making related to customer orders and service.
• Identify and recommend process improvement opportunities that enhance customer satisfaction and operational efficiency.
• Maintain a high level of professionalism while managing multiple priorities in a fast-paced environment.
• Collaborate effectively with cross-functional stakeholders to ensure a consistent and positive customer experience.

Skills

Order management

Customer service

Sales support

Oracle ERP

Salesforce CRM

Microsoft Excel

Data analysis

SAP ERP

Communication

Cross-functional collaboration

Tools

Oracle ERP

Salesforce CRM

SAP ERP

Job description

Aston Carter is seeking a Contract Order Support professional in Wisconsin to manage complex order issues and act as a liaison among customers, distributors, and internal teams. The role emphasizes accurate order processing, data integrity, and proactive communication.

It requires proficiency with Oracle and Salesforce, plus strong Excel data analysis skills. This onsite contract position offers competitive pay and benefits.