Order Fulfillment Specialist

Rinchem Company; Albuquerque (NM); Sur place; USD 21 000 - 30 000; Plein temps

Résumé du poste

Rinchem is seeking an Order Fulfillment Specialist in Albuquerque, NM to ensure accurate preparation of customer orders and collaborate with warehouse teams, suppliers, and customers to drive the perfect order index.

You will participate in data entry, customer communications, and cross-functional coordination while upholding safety standards and process discipline. Rinchem offers opportunities for growth within a dynamic logistics environment.

Qualifications

• High School Diploma.
• Some college preferred.

Responsabilités

• Enter orders with accuracy and timeliness per guidelines.
• Work with Warehouse to ensure inventory accuracy.
• Escalate customer service issues as needed.
• Enter orders into Chem-Star WMS or customer systems as backup.
• Initiate and respond to phone and email communications with customers.
• Escalate and communicate with internal and external customers.
• Research escalated issues and report findings promptly.
• Train backups to cover assigned responsibilities.
• Perform other duties as assigned.

Connaissances

Leadership skills

Written and verbal communication

Interpersonal skills

Customer service

Technical communication

Relationship building

Customer Service Certification

Formation

High School Diploma

Some College

Outils

Chem-Star WMS

IATA

IMDG

RCRA

Description du poste

Order Fulfillment Specialist

As an Order Fulfillment Specialist, you will be part of a pivotal role in our organization. Ensuring that efficient and accurate preparation of customer orders. Opportunity to collaborate with warehouse, suppliers, and customers to ensure the perfect order index.

WHAT YOU’LL BE DOING

As an Order Fulfillment Specialist, you will be part of a pivotal role in our organization. Ensuring that efficient and accurate preparation of customer orders. Opportunity to collaborate with warehouse, suppliers, and customers to ensure the perfect order index.

WHY RINCHEM

Are you ready to embark on a thrilling career that combines innovation, efficiency, and global impact? Look no further than joining a leading chemicallogisticsand transportation company—Rinchem.As a vital player in this dynamic industry,you'llexperience firsthand the unparalleled opportunities it offers.You’llbeat the forefront of revolutionizing supply chain managementandensuring the safe and reliable transportation of crucial chemicals worldwide. Work alongside a diverse team of experts, collaborating oncutting-edgesolutions that drive sustainability,optimizeoperations, and adhere to stringent safety standards.With each day presenting new challenges and chances for growth, a career in chemicallogisticsand transportation promises not only a stimulating work environment but also a chance to make a lasting difference in the world.

Rinchem is an innovative chemical management solutions provider with provenexpertisein creating and managing safe and efficient supply chains for high purity and pre-packaged chemicals,gases, and hazardous goods.Rinchemworkswith Fortune 500 and regional customersinexciting industrieslikesemiconductors and electronics,biotech,pharmaceutical,aerospaceand defense,and other manufacturing industries to streamline some of the most complex and demanding supply chains.Rinchem hasactive operations in the United States, Israel, South Korea, Taiwan, Ireland, and Malaysia.

Founded in1976,Rinchem provides its customers with world-classwarehousing,trucking,internationalfreightforwarding,logisticstechnology, anddataanalytics to bring the highest performance and value to its clients’ supply chains. The companymanagesa diverse network of temperature-controlledandhazardous materialwarehouses in locations across the globe. Additionally, Rinchem hasan extensive team ofhazmat-trained drivers and alarge fleetof specialtyvehicles includingtemperature-controlled, hazmat-customized trucks and trailers.Rinchem’stransportation and warehousing network are linked through the company’s proprietary, web-enabled softwareChem-Star®that provides customers with real-time visibility into inventory location and status.

In 2022, Stonepeak Partners, a leading alternative investment firm specializing in infrastructure and real assets, announced a definitive agreement to acquire a majority stake in Rinchem. This partnership allows Rinchem to tap into Stonepeak’s deep experience in owning and growing mission-critical infrastructure businesses globally. Join Rinchem and be part of shaping a brighter future for global technology.

WHY YOU’LL LIKE THIS JOB

• Great people and a great place to work
• Exciting and challenging work that helps build the future of technology from the foundation up
• Flexible working environment where you can fit life around work—we call that balance
• Opportunity to guide and lead others while furthering your career

SCOPE AND RESPONSIBILITIES

• Enters Orders in the appropriate SOR meeting accuracy and timeliness guidelines
• Works with Warehouse to ensure inventory accuracy to expedite orders
• Escalates Customer Service Issues to Supervisor or Customer Service Specialists
• Performs order entry into the Chem-Star WMS and/or customer system(s) of record as a backup only
• Initiates and receives telephone and email communication with customers
• Escalates and communicates with internal and external customers as needed or requested
• Research escalated issues and communicates back with customer in a timely manner
• Research customer questions and inquiries and reports findings in an agreed upon, timely manner
• Trains backup [or 2-in-a-box] to perform all functions for their assigned responsibilities
• Other duties as assigned

QUALIFICATIONS

ExperienceandEducation:

• High School Diploma
• Some College Preferred

CommunicationSkills:

• Strong leadership and motivational skills to assist in driving development creatively and efficiently
• Ability to effectively communicate complex technical concepts, both verbally and written
• Exceptional communication and interpersonal skills
• The ability to convey complex information in a clear and concise manner to team members as well as individuals at all levels of Rinchem

Computer Skills:

• Computer Literate
• Data Entry/Typing
• 10 Key Experience Preferred
• Necessary certifications as required: IATA, IMDG, RCRA, etc.
• At least 3 years of customer service experience

Certificates, Licenses, and/or Registrations:

Other SkillsandAbilities:

• Ability to initiate and maintain relationships with internal and external customers
• Ability to create accurate, meaningful, and professional correspondence
• Ability to obtain and maintain Customer Service Certification

REASONABLE ACCOMMODATION

We are committed to providing access, equal opportunity, and reasonable accommodation for individuals with disabilities in employment, its services, programs, and activities. If you need reasonable accommodation at any point in the application process, please contact us via email [e-mail] we can connect you with someone that canassistyou.

OUR COMMITMENT TO YOU

Our aim is to foster a culture where every member of Rinchem feels valued, supported, and inspired to achieve individual and corporate goals with character, competence, and commitment. This includes providing opportunity and access for all people across differences of race, age, color, ethnicity, gender, sexual orientation, gender identity, gender expression, religion, national origin, migratory status, disability status, political affiliation, veteran status, and socioeconomic background.