Order Fulfillment Pick and Pack

Wilbur's; Freeport (ME); On-site; USD 21,000 - 25,000; Full time

Job summary

Wilbur's in Freeport, ME is seeking a warehouse picker/packer to assemble customer orders for shipment. You will pull items, verify accuracy, pack securely, and prepare shipping labels for mail-order fulfillment.

You'll work in a fast-paced, physically active environment, lift up to 50 lbs, and collaborate with other teams to ensure timely delivery and responsive customer service during seasonal peaks.

Qualifications

• High school diploma or GED required.
• Strong communication and organizational skills essential.
• Basic math and computer skills needed.
• Physical dexterity and ability to lift items as required.
• Ability to work under high-volume, seasonal conditions.

Responsibilities

• Pull products accurately to fulfill customer orders.
• Check each order before packing to ensure correct items and quantities.
• Inspect products to ensure first-quality before shipment.
• Pack orders in appropriate boxes with proper packing materials.
• Create and apply shipping labels accurately.
• Select the appropriate shipping method for each order.
• Communicate with internal teams to ensure customer service and fulfillment.
• Contact customers by phone or email about orders, inventory, and shipping.
• Prepare reports as needed.
• Other duties may be assigned.

Skills

Good communication

Organizational skills

Basic math

Computer skills

Education

High School Diploma or GED

Tools

Basic math skills

Computer skills

Job description

Primarily responsible for picking, packing, labeling, and preparing customer orders for shipment. This position ensures that orders are pulled accurately, packed appropriately, and processed correctly before leaving the building. The majority of the work will be focused on mail order shipping and fulfillment. When shipping needs are lighter, this position will assist in other areas of the business as needed.

Essential Responsibilities and Duties include the following:

• Pull products accurately to fulfill customer orders.
• Check each order before packing to ensure the correct products and quantities have been selected.
• Inspect products to ensure only first-quality products are packed and shipped.
• Pack orders into the appropriate boxes using proper packing materials to help protect products during shipping.
• Create and apply shipping labels accurately.
• Select the appropriate shipping method.
• Communicate and work with internal teams to ensure excellent customer service and efficient fulfillment.
• Communicate with customers as needed by phone & email about order questions, inventory, shipping and other issues.
• Prepare reports as needed.
• Other duties may be assigned.

Qualifications

• High School Diploma or GED
• Good communication and organizational skills
• Basic math and computer skills, and attention to detail a must
• Physical dexterity and ability to lift items and containers
• Ability to deal with pressure during high volume, seasonal sales periods

Physical Demands

While performing the duties of this job, the employee is regularly required to stand, stoop, kneel, crouch, sit, walk, reach with arms and hands, talk and hear. They will regularly lift and/or move objects 10-30 pounds, and occasionally lift and/or move objects that weigh more than 50lbs. They may occasionally be required to climb and balance.

The noise level in the work environment is moderate. The passage of employees through the work area is average and normal. The employee needs to be able to work in a moderate sized shared space. Due to the open environment of the warehouse, you must be able to work in various weather and temperature conditions to include extreme heat, humidity and cold. Chocolate sampling is encouraged.