Order Fulfillment Manager

Vaco; Raleigh (NC); On-site; USD 110,000 - 150,000; Full time

Job summary

Vaco by Highspring in Raleigh, NC is seeking a hands-on leader to drive Order Fulfillment & Customer Operations. You will lead a 4-5 person team, manage multi-channel order flows, and partner with manufacturing and logistics to sustain service levels.

The role emphasizes data-driven decisions, forecasting, and process improvements across ERP and reporting tools. The ideal candidate brings 8+ years in related functions, strong leadership, and a track record of improving customer experience and

Qualifications

• Bachelor's degree required.
• 8+ years in customer service, order management, supply chain, or related field.
• Leadership experience in manufacturing, industrial distribution, or supply chain.
• Strong knowledge of inventory planning, forecasting, and order fulfillment.
• Experience with ERP systems and operational reporting tools.
• Advanced analytical skills and ability to drive data-driven decisions.
• International business experience supporting global suppliers or distribution networks.

Responsibilities

• Lead and develop a team of 4-5 customer service and order management professionals.
• Oversee end-to-end order fulfillment processes for accurate and timely execution.
• Manage order flow through email, EDI, and ERP systems.
• Monitor order status, delivery performance, inventory availability, and customer commitments.
• Resolve customer issues, shortages, backorders, and service concerns in collaboration with internal and external stakeholders.
• Ensure pricing accuracy and order integrity prior to fulfillment.
• Coordinate with manufacturing facilities, logistics providers, and internal teams to maintain service levels.

Skills

Leadership

Team management

Analytical skills

Cross-functional collaboration

ERP systems knowledge

Education

Bachelor's degree

Tools

Power BI

Excel

ERP reporting tools

Job description

Key Responsibilities

Order Fulfillment & Customer Operations

• Lead and develop a team responsible for customer service and order management activities.
• Oversee end-to-end order fulfillment processes, ensuring accurate and timely order execution.
• Manage order flow through multiple channels, including email, EDI, and ERP systems.
• Monitor order status, delivery performance, inventory availability, and customer commitments.
• Resolve customer issues, shortages, backorders, and service concerns in collaboration with internal and external stakeholders.
• Ensure pricing accuracy and order integrity prior to fulfillment.
• Coordinate closely with manufacturing facilities, logistics providers, and internal teams to maintain service levels.

Inventory Planning & Forecasting

• Monitor inventory levels and supply availability to support customer demand.
• Analyze forecast changes and identify demand trends that may impact operations.
• Develop proactive insights and early warning indicators related to customer demand, inventory risks, and supply constraints.
• Support Sales & Operations Planning (S&OP) activities and demand planning initiatives.
• Utilize data and reporting tools to drive operational decisions and continuous improvement.

Analytics & Process Improvement

• Leverage Power BI, ERP reporting, Excel, and other analytical tools to identify trends and opportunities.
• Create reporting and visibility around service levels, fulfillment metrics, inventory performance, and forecasting accuracy.
• Recommend process improvements to enhance efficiency, customer satisfaction, and operational performance.
• Support future ERP selection, implementation, and process standardization initiatives.

Leadership

• Lead, coach, and develop a team of 4-5 experienced customer service and order management professionals.
• Foster a collaborative, accountable, and customer-focused team environment.
• Provide hands-on leadership and actively support day-to-day operational execution when needed.

Qualifications

Required

• Bachelor's degree.
• 8+ years of experience in customer service, order management, supply chain, operations, fulfillment, sales operations, or a related function.
• Prior leadership experience managing teams in a manufacturing, industrial distribution, or supply chain environment.
• Strong understanding of inventory planning, forecasting, order fulfillment, and customer operations.
• Experience working with ERP systems and operational reporting tools.
• Advanced analytical skills with the ability to identify trends and make data-driven decisions.
• International business experience supporting global suppliers, manufacturing operations, or distribution networks.
• Comfortable collaborating across multiple time zones and occasionally supporting off-hours communication with international teams.

Preferred

• Experience with ERP implementations or major system migrations.
• Exposure to S&OP processes.
• Experience with Power BI or similar business intelligence platforms.
• MBA or other advanced degree.
• Background supporting industrial products, manufacturing, distribution, construction, transportation, agriculture, heavy equipment, or related sectors.

Ideal Candidate

The successful candidate is a hands-on leader who enjoys solving operational challenges, working with data, and staying close to the details. This person can effectively balance leadership responsibilities with day-to-day execution, build credibility with experienced team members, and proactively identify opportunities to improve customer experience and operational performance.

Why Join?

• Lead a critical function within a growing global organization.
• Work directly with executive leadership and influence key operational decisions.
• Partner with teams across Asia, North America, and other international markets.
• Drive analytics, forecasting, and process improvement initiatives.
• Play an important role in an upcoming ERP transformation project.
• Join a collaborative, fast-paced environment where leaders are empowered to make an impact.

EEO Notice

Vaco by Highspring is an Equal Opportunity Employer and does not discriminate against any employee or applicant for employment because of race (including but not limited to traits historically associated with race such as hair texture and hair style), color, sex (includes pregnancy or related conditions), religion or creed, national origin, citizenship, age, disability, status as a veteran, union membership, ethnicity, gender, gender identity, gender expression, sexual orientation, marital status, political affiliation, or any other protected characteristics as required by federal, state or local law.

Vaco by Highspring and its parents, affiliates, and subsidiaries are committed to the full inclusion of all qualified individuals. As part of this commitment, Vaco by Highspring and its parents, affiliates, and subsidiaries will ensure that persons with disabilities are provided reasonable accommodations. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please contact [e-mail].

Vaco by Highspring also wants all applicants to know their rights that workplace discrimination is illegal.

Representation Notice

By submitting to this position, you agree that you will be giving Vaco by Highspring the exclusive right to present your as a candidate for the foregoing employment opportunity. You further agree that you have represented information about yourself accurately and have not affirmatively misrepresented your qualifications. You also agree to maintain as confidential, to the fullest extent permitted by law, any information you learn from Vaco by Highspring about the position and you will limit disclosure of information about the position only to the extent necessary to perform any obligations in furtherance of your application. In exchange, Vaco by Highspring agrees to exercise reasonable efforts to represent you through all solicitation, job screening and resume dispersal.

For residents of Ontario, Canada: Based on Highspring's discussions with its Client, Highspring's understanding is that this position for employment is a current vacancy (either through Highspring as a contractor or with the client directly).

Privacy Notice

Vaco by Highspring and its parents, affiliates, and subsidiaries ("we," "our," or "Vaco by Highspring") respects your privacy and are committed to providing transparent notice of our policies.

• California residents may access Vaco by Highspring HR Notice at Collection for California Applicants and Employees here.
• Virginia residents may access our state specific policies here.
• Residents of all other states may access our policies here.
• Canadian residents may access our policies in English here and in French here.
• Residents of countries governed by GDPR may access our policies here.

Additionally, submissions to this position are subject to the use of AI to perform preliminary candidate screenings, focused on ensuring minimum job requirements noted in the position are satisfied. More details about Vaco by Highspring's use of AI can be found here (https://www.highspring.com/ai-use-notices/). Further assessment of candidates beyond this initial phase will be conducted by recruiters and hiring managers. Vaco by Highspring does not know and cannot opine on if its client's use of AI products in hiring.

Pay Transparency Notice

Determining compensation for this role (and others) at Vaco by Highspring depends upon a wide array of factors including but not limited to:

• the individual's skill sets, experience and training;
• licensure and certification requirements;
• office location and other geographic considerations;
• other business and organizational needs.

With that said, as required by local law, Vaco by Highspring believes that the following salary range referenced above reasonably estimates the base compensation for an individual hired into this position in geographies that require salary range disclosure. The individual may also be eligible for discretionary bonuses.