Order Fulfillment & Customer Care Specialist (1st Shift)

Premier Staffing Inc.; Cedar Rapids (IA); Presencial; USD 22.000 - 30.000; Jornada completa

Descripción de la vacante

Premier Staffing Inc. is seeking a customer service/order entry professional in Cedar Rapids, IA. You will enter and review customer orders, track them through production and shipment, and coordinate delivery dates with the sales and production teams.

You will keep customers informed about progress, resolve order concerns, handle returns, and maintain accurate records, while building lasting relationships with clients and internal teams.

Formación

• Two years of customer service experience; manufacturing experience preferred.
• Strong communication, organization, and problem-solving skills.
• Ability to manage competing priorities while maintaining accuracy.
• A positive, customer-focused approach and willingness to collaborate with others.
• Experience using ERP software for order entry or quoting is helpful.

Responsabilidades

• Enter and review customer orders for accuracy, completeness, and special requirements.
• Track orders from receipt through production and shipment.
• Coordinate delivery dates and address urgent requests with production and sales teams.
• Keep customers informed about order progress, schedule changes, and potential delays.
• Investigate order concerns and coordinate solutions with the appropriate departments.
• Handle returns involving damaged products or incorrect shipments.
• Maintain accurate order records and provide timely responses to customer questions.
• Develop dependable customer relationships through consistent follow-through.
• Assist with additional tasks that support daily operations.

Conocimientos

Customer service

Communication

Organization

Problem-solving

Herramientas

ERP software

Descripción del empleo

Premier Staffing Inc. is seeking a customer service/order entry professional in Cedar Rapids, IA. You will enter and review customer orders, track them through production and shipment, and coordinate delivery dates with the sales and production teams.

You will keep customers informed about progress, resolve order concerns, handle returns, and maintain accurate records, while building lasting relationships with clients and internal teams.