Order Fulfillment Associate

PCNA; Charlotte (NC); On-site; USD 22,000 - 30,000; Full time

Benefits offered by this job

Healthcare benefits

401k matching

Paid time off

PCNA Cares Fund

Job summary

Polyconcept North America (PCNA) is seeking an Order Processing Assistant to provide administrative, customer service, order verification, and logistics support across production and fulfillment. The role interacts with multiple teams including Sales, Art, Production, and Shipping to ensure orders move smoothly.

The position emphasizes accuracy, detail-orientation, and collaboration in a fast-paced manufacturing environment.

Qualifications

• Customer service, logistics, administrative, or manufacturing experience preferred.
• Strong attention to detail and accuracy.
• Ability to organize and prioritize multiple tasks in a deadline-driven environment.
• Clear and professional written and verbal communication skills.

Responsibilities

• Respond to customer inquiries by phone or email with production updates.
• Relay questions and changes to Order processors; escalate to Department Manager as needed.
• Support Order Processing Specialists in maintaining timely customer communication throughout production.
• Review samples against purchase orders and proofs for accuracy.
• Escalate discrepancies between sample and expected results to factory or Order Processor.
• Sign off on the Order Verification Checklist and file job jackets.

Skills

Customer service

Logistics

Administrative work

Manufacturing environment

Education

High School Diploma or equivalent

Job description

Polyconcept North America (PCNA) is seeking an Order Processing Assistant to provide administrative, customer service, order verification, and logistics support across production and fulfillment. The role interacts with multiple teams including Sales, Art, Production, and Shipping to ensure orders move smoothly.

The position emphasizes accuracy, detail-orientation, and collaboration in a fast-paced manufacturing environment.