Order Fulfillment Agent

Adorama; New York (NY); On-site; USD 26,000 - 28,000; Full time

Job summary

Adorama Rental Company is seeking a Fulfillment and Returns Specialist to ensure accurate packing, scanning, and vetting of all rented equipment. The role emphasizes precise inventory management, adherence to packing standards, and proactive collaboration with sales, customer service, and inventory teams.

You will be responsible for maintaining data integrity across systems, communicating effectively with multiple departments, and addressing discrepancies promptly.

Qualifications

• Working knowledge of digital cameras, lenses, and AKS equipment.
• Demonstrated meticulous attention to detail and ability to multi-task.
• Excellent written and verbal communication skills.
• Ability to operate under pressure and meet strict deadlines.
• Willingness to learn and stay updated on latest film/video technologies.

Responsibilities

• Scan gear and package orders safely and presentably.
• Pack and catalogue sub-rental items for orders.
• Vet equipment condition and ensure inventory accuracy in systems.
• Assist sales and floor staff to expedite packing and transfers.
• Communicate with QC, inventory, and admin to resolve discrepancies.
• Document missing or damaged equipment and report to management.
• Uphold operational standards and participate in training.

Skills

Digital cameras

Lenses

AKS

Attention to detail

Communication

Education

Undergraduate degree or equivalent

Job description

At Adorama Rental Company, we are dedicated to empowering creators by working hand-in-hand to help them bring their vision to life—and beyond. As a trusted partner to the cinema community, we provide the tools, technical expertise, and innovative solutions that make the impossible possible.

• Growth Mindset: We set high standards, embrace failure, and are open to change.
• Be Customer-Centered:We focus on the end-to-end customer experience.
• Take Ownership & Dig Deeper:We are proactive, use data, and avoid shortcuts.
• Think Like a Start-Up:We move fast, stay flexible, and celebrate every win.
• Be Humble & Respectful:We assume positive intent, listen actively, and support one another.

What You'll Do

The Fulfillment and returns Specialist is responsible for the packing and presentation of all orders including accurate scanning and vetting processes of Equipment. Responsibilities include the management of physical inventory, management systems, database management, forecasting, requisitioning of internal and external controls and auditing with the objective of maximizing record accuracy and traceability.

Key Responsibilities

• Scanning of all gear associated with order into our rental system.
• Adhere to company standards of safely packing of gear in a safe and presentable package.
• Packing and cataloguing of all sub-rental items associated with order.
• Vetting of equipment condition and barcodes to ensure accurate inventory and system functionality.
• Lend support to sales and floor staff in expediting packing of orders.
• Communicate with QC Dept. regarding status of gear status.
• Provide prompt and effective communication to support ARC's sales, Customer Service (Front Counter) and inventory staff in expediting packing of orders & inventory Transfers and other dept.-related inquiries.
• Work with the inventory dept. to ensure inventory discrepancies in order fulfillment are rectified by identifying and addressing issues
• Ensure accurate scanning “IN” of all gear.
• Proper protocols for missing, lost or damaged gear.
• Maintain fluid communications with sales ops for any discrepancies that may arise with order fulfillment or returns.
• Document and track all missing & damaged equipment and promptly inform Business Development Manager assigned to account and Administration Dept.
• Upholding of operational standards
• Develop and train new skill sets by receiving training in equipment, floor and inventory depts. To support company needs and personal development.
• Other responsibilities as determined by management.

Qualifications

• Have working knowledge and experience with digital cameras, lenses and AKS
• Undergraduate degree or equivalent combination of education, training, and work experience
• Prior rental house or Production experience a plus
• Meticulous attention to detail a must
• Ability to multi-task and prioritize / rapidly re-prioritize with the shifting needs of the day
• Excellent communication skills a must (written & verbal)
• Ability to work well under pressure and strict deadlines
• Eagerness to keep abreast of the latest technology
• Ability to lift 50 pounds.

This is a hands-on role in a professional cinema rental environment. The position may involve lifting and moving equipment, working flexible hours around production schedules, and occasionally assisting with early-morning, late-night, or weekend rentals.

Pay range for this role:

$19 - $20 USD

U.S. Standard Demographic Questions

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Voluntary Self-Identification

For government reporting purposes, we ask candidates to respond to the below self-identification survey.Completion of the form is entirely voluntary. Whatever your decision, it will not be considered in the hiringprocess or thereafter. Any information that you do provide will be recorded and maintained in aconfidential file.

As set forth in Adorama's Equal Employment Opportunity policy,we do not discriminate on the basis of any protected group status under any applicable law.

If you believe you belong to any of the categories of protected veterans listed below, please indicate by making the appropriate selection.As a government contractor subject to the Vietnam Era Veterans Readjustment Assistance Act (VEVRAA), we request this information in order to measurethe effectiveness of the outreach and positive recruitment efforts we undertake pursuant to VEVRAA. Classification of protected categoriesis as follows:

A "disabled veteran" is one of the following: a veteran of the U.S. military, ground, naval or air service who is entitled to compensation (or who but for the receipt of military retired pay would be entitled to compensation) under laws administered by the Secretary of Veterans Affairs; or a person who was discharged or released from active duty because of a service-connected disability.

A "recently separated veteran" means any veteran during the three-year period beginning on the date of such veteran's discharge or release from active duty in the U.S. military, ground, naval, or air service.

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An "Armed forces service medal veteran" means a veteran who, while serving on active duty in the U.S. military, ground, naval or air service, participated in a United States military operation for which an Armed Forces service medal was awarded pursuant to Executive Order 12985.