Order Fulfillment

Mountain Rose Herbs; Eugene (OR); On-site; USD 20,000 - 29,000; Full time

Benefits offered by this job

Benefits after 90 days

Weekend shift differential

Job summary

Mountain Rose Herbs is seeking a full-time fulfillment associate in Eugene, Oregon. The role requires picking, packing, scanning, and shipping customer orders accurately and on time in a dynamic warehouse.

You will maintain records, follow procedures, and adapt to changing priorities while working with Microsoft 365 and other business software. Starting wage is $18.00/hour with benefits after 90 days; weekend shift differentials apply for those on weekend days.

Qualifications

• Strong organizational and time management abilities.
• Ability to handle multiple tasks with accuracy and detail.
• Proficiency with Microsoft 365 and business software.
• Ability to learn new technologies and processes.
• Ability to work independently and as part of a team.

Responsibilities

• Adhere to laws, safety, quality, and sustainability standards.
• Maintain reliable attendance and punctuality.
• Follow instructions and supervisor feedback.
• Develop job knowledge to improve performance.
• Follow Order Fulfillment procedures.
• Apply onboarding training to daily workflows.
• Maintain accurate records with attention to detail.
• Pick, scan, pack, and ship orders according to procedures.
• Verify orders match invoices and packing slips.
• Check lot numbers and follow FIFO.
• Notify leads of workflow changes as needed.
• Input and print paid shipping labels.
• Prioritize expedited orders and correct shipping methods.
• Package and ship items from in-house offices.
• Route domestic and international shipments correctly.
• Palletize packages and organize shipment totes.
• Learn and safely operate new equipment.
• Perform other duties as assigned.

Skills

Organizational skills

Time management

Prioritization

Communication

Multitasking

Microsoft 365

Adaptability

Team collaboration

Independent work

Professionalism

Tools

MS365

Job description

General Description

This full-time position supports efficient order fulfillment by preparing and shipping customer orders accurately, safely, and on time. The role requires the ability to work quickly, cleanly, and efficiently while maintaining strong attention to quality and detail. Staff rotate between key fulfillment tasks, including picking, scanning, boxing, and shipping, and must be able to adapt to changing priorities in a dynamic warehouse environment.

This position begins at $18.00/hour with benefits after 90 days.

*Those scheduled both Weekend Days as a part of their 40-hour schedule will receive a $1/hour shift differential for all hours worked.

We are looking to fill full time staff positions with production minded individuals who are driven to succeed.

Knowledge, skills, and abilities required

• Strong organizational, time management, and prioritization skills.
• Communicate competently with their supervisors for any questions, concerns or issues that arise.
• Ability to manage multiple tasks while maintaining accuracy and attention to detail.
• Proficiency with Microsoft 365 applications and other business software.
• Ability to learn and adapt to new technologies, systems, and processes.
• Ability to work independently and collaboratively in a team environment.
• Adapt quickly while maintaining professionalism in a fast-paced environment.

Essential Job Functions

1.Adhere to all applicable laws, regulations, certifications, company policies, safety standards, quality requirements, and sustainability initiatives.

2.Maintain reliable attendance and arrive at work on time.

3.Follow instructions and respond appropriately to supervisory feedback.

4.Continuously develop job knowledge and skills to improve performance.

5.Follow MRH procedures and protocols, including policies established for the Order Fulfillment Department.

6.Apply knowledge gained through onboarding and training to manage daily workflows accurately, efficiently, and in accordance with established procedures.

7.Maintain accurate records with strong attention to detail.

8.Accurately pick customer orders, scan items, prepare packages, box orders, apply shipping materials, and support department workflows according to established procedures and quality standards.

9.Verify order accuracy by ensuring products match the itemized invoice and packing slip.

a.Check lot numbers for accuracy and correctly follow first-in, first-out SOPs.

b.Account for all goods on the packing slip during the scanning process.

10.Notify Leads or Supervisors of needed changes to workflows, bin locations, or other processes when inconsistencies or inefficiencies are observed.

11.Accurately input, generate, and print paid shipping labels.

12.Give special attention to expedited orders and ensure the correct shipping method is used.

13.Package and ship mail packets and parcels received from in-house offices.

14.Route domestic and international shipments accurately and according to established procedures.

15.Palletize packages for shipment or organize them in the correct shipping totes.

16.Demonstrate willingness to learn and safely perform new procedures and use new equipment and technologies.

17. Perform other duties as assigned.

Physical requirements may include but are not limited to:

Lift up to 50 pounds occasionally and up to 15 pounds continuously.

Remain on one's feet for most of the day, including time spent at a fixed station or walking while pushing a cart.

Bend, twist, pull, and reach to retrieve products and supplies from shelves.

Push loaded carts.

Exposure to herb dust and strong aromatics.