Order Entry Technician III

IHA; Grand Rapids (MI); On-site; USD 36,000 - 60,000; Full time

Job summary

IHA is seeking a Pharmacy Technician for our closed-door pharmacy serving long-term care and behavioral health facilities. You will support medication order processing, packaging, order entry, and customer service under a Pharmacist's guidance.

The role emphasizes accurate packaging, system-based entry, and collaboration with healthcare professionals to ensure compliant, timely service. Training provided to build LTC pharmacy operations expertise.

Qualifications

• Minimum High school education or equivalent.
• Preferred Completion of a formal Pharmacy Technician training program; or two years of college with emphasis in math, science, or medical field applications.
• Minimum Licensed as a Pharmacy Technician in the State of Michigan.
• Preferred Active status as a Certified Pharmacy Technician (CPhT) by the Pharmacy Technician Certification Board (PTCB).
• Minimum Two Years Of Pharmacy Work Experience.
• Good written and verbal communication skills.
• Good math skills (fractions, decimals, percentages and volumes).
• Familiarity with standard desktop and windows based computer systems.

Responsibilities

• Process and prepare medication orders for contracted facilities.
• Learn and operate pharmacy packaging and workflows.
• Maintain accuracy and efficiency in medication packaging and order fulfillment.
• Transition into the Order Entry department after completing initial packaging training.
• Answer incoming calls from facilities, caregivers, and healthcare professionals.
• Enter and process prescription orders accurately in the pharmacy management system.
• Use QS1 and DocuTrack for processing, entry, and workflow management.
• Collaborate with pharmacists and team to ensure timely service and regulatory compliance.

Skills

Detail-oriented

Verbal communication

Written communication

Team collaboration

Math calculations

Education

High school diploma or equivalent

Pharmacy Technician training program

Two years of college (math/science/medical)

State of Michigan Pharmacy Technician license

CPhT certification (PTCB)

Tools

QS1

DocuTrack

Job description

Employment Type

Full time

Shift

Rotating Shift

Description

Pharmacy Technician – Closed-Door Pharmacy

The Pharmacy Technician supports medication order processing for contracted long-term care and behavioral health facilities, including Adult Foster Care Homes (AFCs), Assisted Living Facilities (ALFs), Skilled Nursing Facilities (SNFs), and Community Mental Health (CMH) programs. This position offers comprehensive training in pharmacy operations, beginning with medication packaging and progressing into order entry and customer service responsibilities.

Key Responsibilities

• Process and prepare medication orders for contracted facilities.
• Learn and operate pharmacy packaging and workflows.
• Maintain accuracy and efficiency in medication packaging and order fulfillment.
• Transition into the Order Entry department after completing initial packaging training.
• Answer incoming calls from facilities, caregivers, and healthcare professionals.
• Enter and process prescription orders accurately in the pharmacy management system.
• Utilize QS1 and DocuTrack systems for prescription processing, order entry, and workflow management.
• Collaborate with pharmacists and team members to ensure timely service and compliance with pharmacy regulations and company procedures.

SCHEDULE

Rotating Weekday Shifts

• 7:00 AM – 3:30 PM
• 9:00 AM – 5:30 PM
• 12:30 PM – 9:00 PM (once a week and once every 4th Friday)

Weekend Rotation

• One weekend every 4th weekend
• Weekend hours: 11:00 AM – 7:30 PM

Holiday Rotation

• Approximately 1–2 holidays per year
• Holiday hours: 11:00 AM – 7:30 PM

Pharmacy Systems

• QS/1
• DocuTrack

This role is ideal for a detail-oriented individual seeking to build a strong foundation in long-term care pharmacy operations while developing expertise in medication packaging, order entry, customer service, and pharmacy technology systems.

Summary

Under the direction of a Registered Pharmacist, assists Pharmacists in preparing and distributing medications, maintaining the drug inventory, and maintaining patient records. Provides courteous, cooperative, and timely service to patients, visitors and staff.

Qualifications

Education

Minimum High school education or equivalent.

Preferred Completion of a formal Pharmacy Technician training program; or two years of college with emphasis in math, science, or medical field applications.

Credentials/Licensure

Minimum Licensed as a Pharmacy Technician in the State of Michigan.

Preferred Active status as a Certified Pharmacy Technician (CPhT) by the Pharmacy Technician Certification Board (PTCB).

Related Experience

Minimum Two Years Of Pharmacy Work Experience.

Other Knowledge, Skills and Abilities

Minimum Good written and verbal communication skills. Good math skills (multiplication, division, addition, subtraction) in calculations involving fractions, decimals, percentages and volumes.

Computer Competency

Familiarity with standard desktop and windows based computer system, including email, e-learning, intranet and computer navigation. Ability to use other software required to perform essential functions.

Physical/Mental

Minimum Repetitive use of hands and fingers (e.g., preparing IV admixtures, use of a computer keyboard). May require lifting and carrying loads up to 40 lbs., including boxes, equipment, unit dose-cassettes, and IV solutions and stooping or kneeling (e.g., to pick up items from the floor, to remove and replace items on lower shelves, and to file documents in lower file drawers). Sitting, walking, or standing for long periods of time (4-8 hours) often. Must be able to physically operate the equipment for the job.

WORKING CONDITIONS

Potential for exposure to infectious patients and materials. Potential for exposure to hazardous and toxic substances (including chemotherapy, cytotoxic drugs, and cleaning solutions). Potential for sticks or cuts by needles and other sharp items. Potential for musculoskeletal injuries if proper lifting and carrying techniques are not used.

ORGANIZATIONAL EXPECTATIONS

• Flexibility – Demonstrates exceptional ability and willingness to take on new and additional responsibilities. Embraces new ideas and cultural differences while managing competing priorities.
• Accountability – Willingly accepts personal responsibility for decisions, actions, attitudes and behaviors which contribute to the overall effectiveness of the organization. Communicates effectively, follows through on assignments, uses resources efficiently, participates in learning opportunities and treats others with respect and dignity.
• Excellence – Serves as a role model and performs job responsibilities to the highest standards in every situation. Delivers “Something More” that ensures a more complete and personally satisfying experience for every customer.
• Focus – Understands and demonstrates behaviors consistent with the mission and values of the organization while contributing to the overall success of the strategic plan. All actions are rooted in providing excellent customer service.

Essential Functions

• Prepares, packages, and distributes medication orders per physician request, pharmacist request, or prearranged work assignment according to established policies, procedures and protocols.
• Maintains adequate stock of medications and supplies according to established policies and procedures.
• Contributes to effective and quality operation of the department.
• Maintains logs, records, and other required files and documentation; answers telephone.
• Processes medication charges and credits according to established policy.
• Performs basic pharmacy computer order entry.
• Participate in the training, education, precepting, and evaluation of pharmacy students and/or residents as assigned.
• Performs other related duties as assigned.

Our Commitment

Rooted in our Mission and Core Values, we honor the dignity of every person and recognize the unique perspectives, experiences, and talents each colleague brings. By finding common ground and embracing our differences, we grow stronger together and deliver more compassionate, person-centered care. We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other status protected by federal, state, or local law.