Order Coordinator

Dover; Salisbury (MD); On-site; USD 10,000 - 60,000; Full time

Job summary

An established industry player is seeking an Order Coordinator to enhance customer satisfaction through effective order management. This role involves tracking inventory and production, ensuring timely product delivery, and facilitating communication across departments. The ideal candidate will possess strong organizational skills and a background in manufacturing, contributing to a collaborative environment focused on continuous improvement. Join a dynamic team where your efforts will directly impact customer experiences and operational success.

Benefits

401(k) Savings Plan

Medical Insurance

Dental Insurance

Vision Insurance

Paid Time Off

Tuition Assistance

Employee Discounts

Employee Assistance Program

Qualifications

• Minimum 2 years of experience in a manufacturing setting.
• Strong organizational skills and ability to track processes.

Responsibilities

• Track inventory and monitor product delivery timelines.
• Communicate across departments to ensure customer needs are met.

Skills

Organizational Skills

Communication Skills

Problem Solving

Customer Service

Education

High School Diploma or GED

Tools

MS Office Suite

IFS ERP System

Job description

Connecting and Protecting People, Microwave Products Group (MPG) is a leading global provider of mission-critical engineered electronic components and subsystems comprised of five business units in six manufacturing locations. Our brand names are recognized globally including: BSC Filters, York, UK; Dow-Key Microwave, Ventura, CA; Pole/Zero, West Chester, OH; Espy, Austin, TX; and K&L Microwave, Salisbury, Maryland and Dominican Republic.
Our expertise is the design and manufacture of communications-based specialty products – engineered components and subsystems – for demanding military, space, commercial aerospace/industrial, and telecom infrastructure applications where function and reliability are crucial.

POSITION OVERVIEW :

The Order Coordinator will provide order management services to and between operations and customer facing departments, ensuring effective communication of requirements and status, assisting with conflict resolution impacting product delivery, ultimately focusing on customer satisfaction.

RESPONSIBILITIES:

• Track inventory and production activity of multiple products and product lines
• Monitor product delivery timelines to customer needs
• Communicate across departments to ensure customer needs are understood
• Assist Project Managers and Territory Managers in addressing customer questions and concerns
• Ensure interdepartmental communication for improved coordination of order fulfillment
• Engage with various team members to resolve issues impacting product delivery
• Ensure operational constraints are appropriately communicated to customer facing team members
• Recognize and actively participate in continuous improvement opportunities

QUALIFICATIONS SUMMARY:

• High school diploma or general education degree (GED)
• Minimum 2 years of work experience in a manufacturing setting
• Possess strong organizational skills, including ability to maintain schedules and track processes
• Experience and/or background in equipment operations preferred
• Strong knowledge of MS Office Suite (Word, Excel and Outlook)
• Proficient in IFS (or similar ERP) system modules
• Ability to work independently

Work Arrangement : Onsite

Pay Range: $23.00 - $27.00

Bonus Eligible: This position is eligible to earn a discretionary bonus based on performance metrics and other criteria outlined in our applicable bonus plan.

We consider several job-related, non-discriminatory factors when determining the pay rate for a position, including, but not limited to, the position’s responsibilities, a candidate’s work experience, a candidate’s education/training, the position’s location, and the key skills needed for the position. Pay is one of the Total Rewards that we provide to compensate and recognize employees for their work.

Benefits: Our total rewards package for eligible team members also includes: a 401(k) savings plan with employer contributions; medical, dental and vision insurance; wellness programs; health savings account, health care and dependent care flexible spending accounts; company paid short-term disability and long-term disability; company paid employee basic life and AD&D insurance; supplemental employee and dependent life insurance; optional accident, hospital indemnity and critical illness insurance; adoption, surrogacy, and fertility benefits and assistance; commuter benefits; parental, military, jury duty, and bereavement leaves of absence; paid time off, including10paid holidays per calendar year, 10 paid vacation days beginning at 80 hours annually, 40 paid sick leave hours annually or as provided under state and local paid sick leave laws, tuition assistance; business travel services; employee discounts; and an employee assistance program that includes company paid counseling sessions and legal services. Eligibility for benefits is governed by applicable plan documents and policies.

All qualified applicants will receive consideration for employment without discrimination on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, age, genetic information, or any other factors prohibited by law.

Attention Applicants: If you are an individual with a disability and require a reasonable accommodation to complete any part of the application process, please let us know. Likewise, if you are limited in the ability to access or use this online application process and need an alternative method for applying, we will determine an alternate way for you to apply. Please [e-mail] assistance with an accommodation. Kindly specify Job Requisition Number / Job Title and Location in response.

Job Function :