Order Analyst

Allison Transmission; Indianapolis, Northern (IN, KY); Hybrid; USD 52,000 - 70,000; Full time

Benefits offered by this job

Medical plans with prescription

HSA contributions

Dental & Vision Insurance

Paid Parental Leave

401K with company match

Paid Time Off

12 Holidays + floating holiday

Tuition assistance

Job summary

Allison Transmission is seeking an Order Analyst in Indianapolis, IN to drive accurate customer order fulfillment. You will review orders, process EDI communications, and coordinate with Operations to ensure on-time delivery.

The role requires SAP proficiency, strong communication skills, and a collaborative mindset. The ideal candidate has 2 years in related roles, an Associate’s degree (Bachelor’s preferred), and a focus on accuracy and problem-solving in a fast-paced environment.

Qualifications

• Two years’ experience in order fulfillment, customer service, supply chain, or related operations.
• Experience with SAP, EDI, or similar business systems preferred.
• Bachelor’s degree or higher in logistics, systems, or related field is advantageous.

Responsibilities

• Act as primary source of input for customer order requirements.
• Review orders, RFQs, and future schedules for accuracy and feasibility.
• Process EDI communications and ensure data integrity in SAP.
• Coordinate build/ship timing with Operations and inform customers of critical delivery information.
• Identify missed shipments and drive timely resolution and ownership.
• Communicate order status proactively to customers and cross-functional teams.
• Support export controls compliance and purchase order documentation.

Skills

SAP

Written Communication

Verbal Communication

Analytical Thinking

Troubleshooting

Cross-functional Collaboration

Attention to Detail

Education

Associate’s Degree

Bachelor’s Degree preferred

Tools

EDI

Job description

## Order AnalystApplylocations: Indianapolis, INtime type: Full timeposted on: Posted Todayjob requisition id: R007813**JOIN THE TEAM THAT’S POWERING PROGRESS**Building cities. Driving commerce. Fueling Progress. For over 100 years, Allison has powered the vehicles and technology that move our world forward. What powers us? Our employees. From the first person hired by James Allison in 1915 to the thousands across the globe who work for Allison today, we're driving progress everywhere because we employ top talent worldwide. In both the Allison Transmission and Allison Off-Highway Drive and Motion Systems business units, our team strives to Improve the Way the World Works.Learn more about this role and how you can begin *driving your career forward!***Benefits:**The below list features some of the benefits currently available. Eligibility may be subject to the terms and conditions of governing documents and available benefits may be subject to change at the company’s discretion.* Choice of medical plans with prescription coverage* Employer HSA contribution* Dental & Vision Insurance* Paid Parental Leave* Short & Long-Term Disability* Other voluntary benefits including: Critical Illness, Hospital Indemnity, Identity Theft Protection and Pet Insurance* 401K with generous Company match & contribution* Accrued Paid Time Off* 12 Paid Holidays + 1 Floating Holiday* Robust employee wellness program* Tuition assistance program**Job Description:****Essential Functions*** Act as primary source of input of customer order requirements* Review incoming orders, requests for quotation, and future schedules for acceptability* Review, interpret and process Electronic Data Interchange (EDI) communications* Coordinate build and ship timing and delivery promises with Operations personnel, communicate critical delivery information to customers* Identify, follow-up and expedite missed shipments and past due requirements, provide determination of responsibility for unfulfilled shipments* Coordinate customer freight requirements within SAP and customer web portals to meet customer shipping expectations* Act as primary Allison contact for customers for order and delivery information requests and problem solving related to transmission scheduling, delivery inquiries, lead time and transmission configuration availability* Regularly and proactively inform customers of order status* Interface with Allison sales account managers and sales engineers to ensure that customer concerns regarding eligibility to purchase, part number cross reference, pricing discrepancies and purchase order inconsistencies are addressed* Review requests to ensure compliance with Export Controls, ITAR and EAR requirements* Maintain purchase order records and documentation per Allison procedures* Other duties as assigned**Required Skills & Competencies*** Strong working knowledge of SAP or ability to learn complex transactional systems quickly* Excellent written and verbal communication skills for customer‐facing interactions.* Strong analytical, troubleshooting, and problem‐solving skills.* Ability to collaborate cross‐functionally with Operations, Sales, and Supply Chain teams.* High attention to detail and accuracy in order processing and documentation.**Experience & Education Requirement*** 2 years’ experience working in order fulfillment, customer service, supply chain, or related operational roles.* Background working with SAP, EDI, or similar business systems preferred.* Minimum of Associate’s Degree required, Bachelor’s degree preferred in logistics, systems, or a related field.Allison Transmission is an equal opportunity employer. We have opportunities for all qualified applicants regardless of age, race, color, sex, religion, creed, national origin, disability, sexual orientation, gender identity/expression or veteran status.