Order Administrator - 2nd Shift (Onsite)

RTX; Federal Way (WA); On-site; USD 48,000 - 91,000; Full time

Benefits offered by this job

Medical, dental, and vision insurance.

Three weeks of vacation for newly hire

Generous 401(k) plan with employer and

Employer retirement contribution

Tuition reimbursement program.

Student Loan Repayment Program.

Life insurance and disability coverage

Job summary

RTX in Federal Way, WA is seeking an Order Administrator to manage repair orders, logistics, and customer communications onsite. The role involves coordinating with technical and operations teams, ensuring compliance, and handling documentation for materials and shipments.

The position supports inventory activities and requires SAP proficiency and strong customer-facing skills. The role is onsite at Collins Aerospace Service Center in Federal Way with afternoon-evening hours, offering broader

Qualifications

• Typically requires a High School Diploma or AA/AS degree (or other 2-year post-high-school training) with a minimum of 4 years of relevant experience.
• Experience communicating with internal and/or external customers

Responsibilities

• Support day-to-day customer service and account administration activities, including repair order management, logistics coordination, contract requirements, and customer communication
• Process customer repair orders in accordance with established procedures and route inquiries to the appropriate department or team when additional support is required
• Manage a high volume of customer communications, order information, and operational data while maintaining accuracy and compliance with internal and external requirements
• Coordinate with Technical and Operations teams to help ensure customer repairs are completed in accordance with established requirements and customer expectations
• Create, maintain, and verify documentation related to the receipt, movement, repair, and shipment of customer equipment in accordance with applicable procedures and regulatory requirements
• Utilize SAP to enter, maintain, and retrieve customer order, repair, material, and inventory information
• Physically receive, unpack, inspect, and move customer products and materials through the repair process as necessary
• Assist with inventory control activities, including receiving, storing, issuing, tracking, and locating materials and parts
• Perform periodic inventory verification and cycle counting activities and help reconcile discrepancies between physical inventory, system records, and supporting documentation
• Support the organized flow of materials and products throughout repair and stockroom areas in accordance with established procedures
• Assist with tracking and tracing incoming and outgoing materials, shipments, and customer equipment
• Partner with internal departments regarding warranty, credit, billing, material availability, and other order-related questions
• Maintain knowledge of Collins Aerospace products, processes, and organizational resources to provide appropriate information and support to customers
• Consistently document customer needs, order activity, and service issues to support quality, accuracy, and continuous improvement
• Maintain an organized work area and support proper storage and identification of parts and materials
• Perform the physical requirements of the position, including frequent movement of materials and boxing/unboxing items weighing up to 15 pounds

Skills

Customer service

Communicating with customers

Documentation

Education

High School Diploma or AA/AS

Tools

SAP

Microsoft Office

Job description

Date Posted:

2026-10-29

Country:

United States of America

Location:

US-WA-FEDERAL WAY-32125 ~ 32125 32nd Ave S ~ L5 TECHNOLOGY CTR, Ste 110

Position Role Type:

Onsite

U.S. Citizen, U.S. Person, or Immigration Status Requirements:

Must be authorized to work in the U.S. without the company’s immigration sponsorship now or in the future. The company will not offer immigration sponsorship for this position. The company will not seek an export authorization for this role.

Security Clearance Type:

None/Not Required

Security Clearance Status:

Not Required

The Order Administrator works directly with airlines, airline Maintenance, Repair and Overhaul (MRO) facilities, brokers, and internal teams to coordinate customer repair orders and help ensure parts move efficiently through the repair process. This position serves as an important connection between the customer and the Collins Aerospace Service Center, supporting order administration, logistics, documentation, repair status, and customer communication.

While the primary focus of the role is order administration and customer support, this position will also assist with inventory and material-handling activities as needed. This may include receiving and storing materials, verifying inventory records, tracking parts, performing cycle counts, and supporting the physical flow of products throughout the facility. This is a great opportunity for someone who enjoys balancing customer-facing responsibilities with hands-on operational work in a fast-paced service environment.

This is a fully onsite position located at the Collins Aerospace Service Center in Federal Way, WA.

The hours for this position will be Monday-Friday, 2:00 PM - 10:30 PM.

What You Will Do:

• Support day-to-day customer service and account administration activities, including repair order management, logistics coordination, contract requirements, and customer communication
• Process customer repair orders in accordance with established procedures and route inquiries to the appropriate department or team when additional support is required
• Manage a high volume of customer communications, order information, and operational data while maintaining accuracy and compliance with internal and external requirements
• Coordinate with Technical and Operations teams to help ensure customer repairs are completed in accordance with established requirements and customer expectations
• Create, maintain, and verify documentation related to the receipt, movement, repair, and shipment of customer equipment in accordance with applicable procedures and regulatory requirements
• Utilize SAP to enter, maintain, and retrieve customer order, repair, material, and inventory information
• Physically receive, unpack, inspect, and move customer products and materials through the repair process as necessary
• Assist with inventory control activities, including receiving, storing, issuing, tracking, and locating materials and parts
• Perform periodic inventory verification and cycle counting activities and help reconcile discrepancies between physical inventory, system records, and supporting documentation
• Support the organized flow of materials and products throughout repair and stockroom areas in accordance with established procedures
• Assist with tracking and tracing incoming and outgoing materials, shipments, and customer equipment
• Partner with internal departments regarding warranty, credit, billing, material availability, and other order-related questions
• Maintain knowledge of Collins Aerospace products, processes, and organizational resources to provide appropriate information and support to customers
• Consistently document customer needs, order activity, and service issues to support quality, accuracy, and continuous improvement
• Maintain an organized work area and support proper storage and identification of parts and materials
• Perform the physical requirements of the position, including frequent movement of materials and boxing/unboxing items weighing up to 15 pounds

Qualifications You Must Have:

• Typically requires a High School Diploma or AA/AS degree (or other 2-year post-high-school training) with a minimum of 4 years of relevant experience
• Experience communicating with internal and/or external customers

Qualifications We Prefer:

• Prior aerospace, aviation, repair service, or Maintenance, Repair and Overhaul (MRO) experience
• Experience using SAP or another enterprise resource planning (ERP) system
• Experience with Microsoft Office applications, including Excel, Word, Outlook, and Teams
• Experience with order administration, customer service, logistics, shipping/receiving, inventory control, stockroom operations, or material coordination
• Experience performing data entry and maintaining accurate transactional or inventory records

What We Offer:

Some of our competitive benefits package includes:

• Medical, dental, and vision insurance.
• Three weeks of vacation for newly hired employees.
• Generous 401(k) plan that includes employer matching funds and separate employer retirement contribution, including a Lifetime Income Strategy option.
• Tuition reimbursement program.
• Student Loan Repayment Program.
• Life insurance and disability coverage.
• Optional coverages you can buy pet insurance, home and auto insurance, additional life and accident insurance,critical illnessinsurance, group legal, ID theft protection.
• Birth, adoption, parental leave benefits.
• Ovia Health, fertility, and family planning.
• Adoption Assistance.
• Autism Benefit.
• Employee Assistance Plan, including up to 10 free counseling sessions.
• Healthy You Incentives, wellness rewards program.
• Doctor on Demand, virtual doctor visits.
• Bright Horizons, child and elder care services.
• Teladoc Medical Experts, second opinion program.
• And more!

Avionics delivers advanced cockpit displays, vision systems, and comprehensive digital solutions for global government, commercial and business aviation customers. We provide connectivity and managed data services to ensure safety and seamless communication for passengers, crews, and militaries, from aircraft and airports to air traffic management. Join us in creating solutions that connect the world, one flight at a time.

*Please ensure the role type (defined below) is appropriate for your needs before applying to this role.

Onsite: Employees who are working in Onsite roles will work primarily onsite. This includes all production and maintenance employees, as they are essential to the development of our products.

At Collins, the paths we pave together lead to limitless possibility. And the bonds we form – with our customers and with each other – propel us all higher, again and again.

As part of our commitment to maintaining a secure hiring process, candidates may be asked to attend select steps of the interview process in-person at one of our office locations, regardless of whether the role is designated as on‑site, hybrid or remote.

The salary range for this role is 47,700 USD - 90,900 USD. The salary range provided is a good faith estimate representative of all experience levels. RTX considers several factors when extending an offer, including but not limited to, the role, function and associated responsibilities, a candidate’s work experience, location, education/training, and key skills.

Hired applicants may be eligible for benefits, including but not limited to, medical, dental, vision, life insurance, short-term disability, long-term disability, 401(k) match, flexible spending accounts, flexible work schedules, employee assistance program, Employee Scholar Program, parental leave, paid time off, and holidays. Specific benefits are dependent upon the specific business unit as well as whether or not the position is covered by a collective‑bargaining agreement.

Hired applicants may be eligible for annual short-term and/or long-term incentive compensation programs depending on the level of the position and whether or not it is covered by a collective‑bargaining agreement. Payments under these annual programs are not guaranteed and are dependent upon a variety of factors including, but not limited to, individual performance, business unit performance, and/or the company’s performance.

This role is a U.S.-based role. If the successful candidate resides in a U.S. territory, the appropriate pay structure and benefits will apply.

RTX anticipates the application window closing approximately 40 days from the date the notice was posted. However, factors such as candidate flow and business necessity may require RTX to shorten or extend the application window.

RTX is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability or veteran status, or any other applicable state or federal protected class. RTX provides affirmative action in employment for qualified Individuals with a Disability and Protected Veterans in compliance with Section 503 of the Rehabilitation Act and the Vietnam Era Veterans’ Readjustment Assistance Act.