Order Administrator

Verbatim Americas; Charlotte (NC); On-site; USD 42,000 - 54,000; Full time

Job summary

Verbatim Americas seeks an Order Administrator to process material or merchandise orders from customers, entering them into SAP S/4 Hana and providing excellent service to internal and external clients. The role is full-time, in-office in Charlotte, NC with ERP experience and high-volume data entry.

The successful candidate will maintain customer master data and pricing in SAP, handle EDI order processing, and assist with reports while delivering top-notch customer support.

Qualifications

• Associate's degree is desired, with related coursework and two to three years' related experience.
• Experience with ERP systems and order processing, especially SAP S/4 Hana.
• Proficiency in Microsoft Office, especially Word and Excel.
• Attention to detail and strong organizational skills.

Responsibilities

• Review customer purchase orders and enter them into SAP S/4 Hana.
• Maintain customer master data and special pricing in SAP.
• Ensure EDI order processing and release to SAP.
• Respond to calls and emails from customers and sales reps.
• Prepare required reports and documentation.
• Provide excellent customer service and resolve shipping/billing issues.
• Maintain compliance with Verbatim guidelines and shipping requirements.

Skills

ERP system experience

Customer service

Attention to detail

Education

Associate's degree desired

Tools

SAP S/4 Hana

Microsoft Office

Job description

Verbatim Americas seeks an Order Administrator to process material or merchandise orders from customers, which includes: reviewing customer purchase orders and entering them into SAP S/4 Hana and providing excellent customer service to internal and external clients. The ideal candidate has experience working within ERP systems and high-volume retail data entry. This position is full-time, in-office and located in Charlotte, NC.

Essential Duties and Responsibilities

include the following. Other duties may be assigned.

• Review customer purchase orders.
• Enter customer orders within SAP S/4 Hana.
• Ensure proper table maintenance for EDI orders.
• Ensure customers EDI orders are released to SAP.
• Understand and adhere to customers shipping requirements within Verbatim guidelines.
• Answer calls and email requests from customers and Verbatim Sales Reps.
• Advise customers and Sales of order status, product availability, shipping status, etc.
• Communicate with internal and external customers in a positive and professional manner.
• Prioritize workload to handle the "ups and downs" of daily workload.
• Work as a team player to achieve dept goals.
• Maintain customer master data and special pricing in SAP S/4 Hana.
• Maintain special customer information in SAP tables for Electronic Data Interchange (EDI).
• Resolve problems including lost shipments, shipping errors, billing errors, customer errors, and complaints.
• Handle customer returns (defective products and stock rotations).
• Prepare required reports and documentation (Includes Open order reports, Sales reports, Product Commit forms, Pre-ship advice form preparation and distribution, and Vendor late delivery forms) according to schedule or as needed.
• Bilingual English/Spanish is desirable but not essential.

Qualifications:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

• Associate's degree is desired, with related coursework and two to three years' related experience; or equivalent combination of education/training and work experience.
• Previous experience involving all or a combination of the following areas of responsibility is preferred: import and export processes and documentation, shipping document preparation, retail customer support, and Electronic Data Interchange (EDI).
• Proficiency in Microsoft Office products, particularly Word and Excel. SAP S/4 Hana experience preferred.
• Excellent attention to detail and organizational skills.

Work Environment:

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions. The position will be located in a typical environmentally-controlled office environment where the noise level is usually moderate to low.

Physical Demands:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this Job, the employee is regularly required to sit; reach with hands and arms and talk or hear. The employee is frequently required to use hands to finger, handle, or feel. The employee is occasionally required to stand or walk. The employee must occasionally lift and/or move up to 10 pounds. Specific vision abilities required by this job include close vision and ability to adjust focus.

PLEASE, NO PHONE CALLS.

We thank all applicants; however, only candidates selected for an interview will be contacted. Verbatim is an Equal Opportunity Employer (Disability/Veteran).

Verbatim is a great place to work and offers an excellent benefits package!