ORD Traffic Office Lead Agent

Swissport International AG; Northern (KY); Hybrid; USD 28,000 - 37,000; Full time

Benefits offered by this job

401(k)

Dental insurance

Health insurance

Life insurance

Paid time off

Retirement plan

Tuition reimbursement

Vision insurance

Job summary

Swissport International AG is hiring a Traffic Office Lead Agent to support daily operations, documentation, and cargo handling. The role offers a competitive hourly rate in a busy aviation environment with full-time benefits and career growth opportunities.

The position requires high school diploma or GED, strong communication, and the ability to work flexible hours. Join a global leader delivering safety, efficiency, and service excellence in the aviation industry.

Qualifications

• High school diploma or GED equivalent required.
• Strong oral and written communication skills.
• Customer focus and quality awareness.
• Ability to work flexible hours including shifts.
• Willingness to work in inclement weather.

Responsibilities

• Prepare airline and customs documentation.
• Ensure paperwork is accurate and completed timely.
• Verify cargo records and maintain safety and quality standards.
• Comply with SOPs, policies, and applicable laws.
• Follow Dangerous Goods requirements as applicable.
• Perform general office duties as assigned.

Skills

Strong communication

Customer focus

Computer literacy

Flexibility

Inclement weather readiness

Education

High school diploma or GED

Job description

Are you ready to take flight in a dynamic and fast-paced aviation industry? As a global leader in aviation services, Swissport provides Ground Handling, Cargo Handling, and Passenger Services to over 300 million passengers annually. Our mission is simple – “To provide the aviation industry with consistent and tailor-made solutions around the globe, for a better customer experience.”

We believe that our people are what differentiates us from our competition. At Swissport, we are driven by our core values of Show You Care, Do the Right Things and Win as a Team, and we are currently seeking dedicated individuals, who align with these values, to join our team at various locations across the globe.

Job Summary

Traffic Office Lead Agent assists Traffic Supervisor with daily operations. They verify and keep records on import and export cargo as well as maintain applicable safety and quality standards.

The expected pay rate is $23.70/hr. Full-time employees are offered a range of health and wellness benefits as well as 401(k) with company match paid vacation time, sick time, and company paid holidays.

Your activities

• Prepare airline and customs documentation
• Comply with company’s Standard Operating Procedures (SOP) and policies
• Ensure paperwork is prepared timely and accurately
• Make sure paperwork related to the cargo is correct before release
• Assure proper compliance with local and international laws and regulations
• Follow Dangerous Goods Requirements and Regulations
• Comply with other general office duties as assigned

Your profile

• High school diploma or GED equivalent
• Strong oral and written communication skills
• General office operations skills
• Customer focus and quality awareness
• Must be able to work flexible working hours
• Willing to work in inclement weather conditions
• Computer Literate

What we offer

• 401(k)
• Dental insurance
• Health insurance
• Life insurance
• Paid time off
• Retirement plan
• Tuition reimbursement
• Vision insurance

At Swissport, we believe in diversity, equal opportunity, and the power of our values to drive our success. We are committed to providing a workplace that fosters inclusion and where all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.

Visit our website at www.careers.swissport.comto learn more about Life at Swissport.

Join Swissport today and be part of a team that connects the world of aviation!