ORD OCC Duty Manager

Swissport International AG; Chicago (IL); On-site; USD 64,000 - 86,000; Full time

Benefits offered by this job

401(k)

Dental insurance

Health insurance

Life insurance

Paid time off

Retirement planTuition reimbursement

Vision insurance

Job summary

Swissport International AG, a global leader in aviation services, seeks an OCC Duty Manager to serve as the central communications hub for daily operations in Chicago. You will track aircraft movements, relay updates to departments, and ensure on-time departures while maintaining accurate logs.

The role includes coordinating flight activity, communicating schedule changes, and supervising ramp staff to optimize coverage.

Qualifications

• Minimum 3 years Ramp Supervisor experience
• Excellent verbal and written communication skills
• Excellent knowledge of Ramp Operations
• Strong organizational and multi-tasking skills
• Leadership ability
• Customer focus and quality awareness
• Ability to deal with conflict
• Valid Driver’s License

Responsibilities

• Coordinate daily flight activity between all Operating Departments.
• Communicate all daily flight schedule changes to all affected Operations Departments and reallocate resources to facilitate on-time departures.
• Ensure all Swissport controllable services are completed for an on-time departure.
• Communicate with all levels of management, customers, and other agents in a timely and accurate manner.
• Ensure daily flight activity logs are accurate for proper invoicing.
• Optimize the use of the ramp staff for flight activity coverage.
• Other duties as assigned.

Skills

Ramp supervision experience

Verbal and written communication

Ramp operations knowledge

Leadership

Organizational skills

Customer focus

Conflict management

Driver's license

Job description

Are you ready to take flight in a dynamic and fast-paced aviation industry? As a global leader in aviation services, Swissport provides Ground Handling, Cargo Handling, and Passenger Services to over 300 million passengers annually. Our mission is simple – “To provide the aviation industry with consistent and tailor‑made solutions around the globe, for a better customer experience.”

We believe that our people are what differentiates us from our competition. At Swissport, we are driven by our core values of Show You Care, Do the Right Thing, and Win as a Team, and we are currently seeking dedicated individuals, who align with these values, to join our team at various locations across the globe.

Job Summary

The Operations Communication Center (OCC) Duty Manager is the central point of communication for the daily operation. The OCC Duty Manager tracks aircraft movement of our customers and communicates the movements to the operating departments; logs daily flight activity; and communicates to both internal and external customers in a timely and professional fashion.

The expected salary is $75,000/year. Full-time employees are offered a range of health and wellness benefits as well as 401(k) with company match paid vacation time, sick time, and company paid holidays.

Your activities

• Coordinate daily flight activity between all Operating Departments.
• Communicate all daily flight schedule changes to all affected Operations Departments and reallocate resources to facilitate on-time departures.
• Ensure all Swissport controllable services are completed for an on-time departure.
• Communicate with all levels of management, customers, and other agents in a timely and accurate manner.
• Ensure daily flight activity logs are accurate for proper invoicing.
• Optimize the use of the ramp staff for flight activity coverage.
• Other duties as assigned.

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to sit and talk or hear. The employee is occasionally required to stand; walk; use hands to finger, handle, or feel; reach with hands and arms; and stoop, kneel, crouch, or crawl. The employee might occasionally lift and/or move up to 10 pounds and occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, and ability to adjust focus.

Your profile

• Minimum 3 years Ramp Supervisor experience
• Excellent verbal and written communication skills
• Excellent knowledge of Ramp Operations
• Strong organizational and multi-tasking skills
• Leadership ability
• Customer focus and quality awareness
• Ability to deal with conflict
• Valid Driver’s License

What we offer

• 401(k)
• Dental insurance
• Health insurance
• Life insurance
• Paid time off
• Retirement planTuition reimbursement
• Vision insurance

At Swissport, we believe in diversity, equal opportunity, and the power of our values to drive our success. We are committed to providing a workplace that fosters inclusion and where all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.

Visit our website at www.careers.swissport.com to learn more about Life at Swissport.

Join Swissport today and be part of a team that connects the world of aviation!