Oracle Utilities Service Order Management (SOM) and Field Activity (FA) Functional Designer

Accenture; Saint Petersburg (FL); On-site; USD 120,000 - 150,000; Full time

Job summary

Accenture is seeking an Oracle SOM/FA Designer to join our enterprise technology team. You will design and configure Oracle CCS SOM/FA modules, define service orders, and coordinate with field operations, metering, and back-office systems in US service territories.

You will translate complex utility requirements into scalable designs, align lifecycle flows, and ensure accurate data capture across OSS/BSS interfaces.

Qualifications

• Translate complex utility field operations requirements into robust SOM/FA functional designs.
• Coordinate between customer service, field operations, metering, and back-office systems.
• Design end-to-end field activity workflows including meter activities and emergency field response.

Responsibilities

• Lead functional design and configuration of SOM/FA modules.
• Define activity types, service orders, dispatch groups, scheduling parameters, and completion rules.
• Document Service Order lifecycle: creation, dispatch, execution, completion, exception handling; align with US models.

Skills

Oracle SOM/FA design

Service Order Management

Field Activity workflows

US utility operations

Tools

Oracle CCS

CC&B

FFS

WACS

Job description

We Are:

Accenture’s Oracle practice, and we make the new happen now. Every day, we imagine the future and bring it to life using design thinking, agile development methodologies, and new smart tech like IoT, automation, and AI. We even built our own platform, myConcerto, that mixes the best parts of Accenture and Oracle to help companies come into their own as digital leaders. Ready to find genius answers to seriously hard business challenges and work with some of the best? Come join a team that feels personal even though it’s over 54,000 strong. As a Global Cloud Elite and Platinum member of the Oracle Partner Network with over 145 awards, we’re proud the industry is taking notice of our work, too. Visit us here to find out more about Accenture's Oracle practice (https://www.accenture.com/us-en/services/oracle-index.)

You Are:

Accenture seeking a skilled Oracle Service Order Management (SOM) and Field Activity (FA) Designer to join our enterprise technology team. This role is central to the design, configuration, and optimization of field service and work order processes within the Oracle Customer Cloud Service (CCS) / CC&B platform.

You will be responsible for translating complex utility field operations requirements into robust, scalable Oracle SOM/FA functional designs; ensuring seamless coordination between customer service, field operations, metering, and back-office systems across our US service territories.

The Work:

Design & Configuration

• Lead the functional design and configuration of Oracle CCS Service Order Management (SOM) and Field Activity (FA) modules, including activity types, service order types, dispatch groups, scheduling parameters, and completion rules.

• Design end-to-end field activity workflows covering service connects/disconnects, meter installations and exchanges, premise inspections, on-demand reads, remote disconnect/reconnect, and emergency field response.

• Configure Field Activity Remarketing rules, activity completion processing, and downstream triggers to billing, metering, and market transaction processes.

• Design and document Service Order lifecycle flows — creation, dispatch, execution, completion, and exception handling; aligned with US utility field operations models.

• Define premise, service point, meter, and device configuration standards within Oracle CCS to support accurate FA execution and data capture.

Integration & Interoperability

• Collaborate with integration architects to design data flows between Oracle CCS SOM/FA and external systems including FFS, WACS, GIS, OMS, AMI Head-End Systems (HES), and