Oracle P2P Production Support Lead

Citi; New York (NY); Híbrido; USD 42 000 - 68 000; Tempo integral

Resumo da oferta

Citi in India seeks an experienced Oracle EBS P2P Production Support Lead Business Analyst to manage a portfolio of Procure to Pay solutions, lead complex production issues, and ensure SLA adherence across cross-functional teams.

The role requires deep Oracle ERP knowledge (Purchasing, iProcurement, iSupplier, GL, AP/AR), strong SQL/PLSQL skills, ITIL understanding, and the ability to coordinate BRDs, UAT, and production migrations in a fast-paced hybrid environment.

Qualificações

• 15+ years of relevant experience in Oracle ERP modules.
• Strong knowledge on Oracle ERP Procure to Pay suite of modules, version R12.1.3 or higher.
• Good knowledge on Procure to Pay suite, AP, Purchasing, iProcurement, GL, FA, PA or iSupplier.
• Good knowledge on SQL/PL SQL queries.
• Understanding of Oracle data models and integration with other modules.
• Hands on experience in Oracle debugging techniques, excellent problem solving skills.
• Experience of using AI tools to enhance workflows and work products in Oracle ERP domain.
• Preferred experience interacting with multiple clients/users in an IT analyst role requiring strong organizational skills and business judgment.
• Demonstrated ability to methodically synthesize and analyze data with precise qualitative outputs.
• Attention to detail to ensure precision of data and overall quality of outputs.
• Experience with Microsoft Office tools (Word, Excel, PowerPoint, Visio, etc.).
• Ability to embrace and master new technologies and changing processes.
• Can work independently with minimal supervision is required, as well as ability to work effectively in a team-oriented atmosphere.
• Excellent follow-up skills with attention to detail and ability to multi-task, strong leadership skills, strong team-orientation and interpersonal skills, flexibility and strong analytical skills.
• Strong written/verbal communication skills.
• Ability to establish rapport and build effective relationships across functions, across regions, and across all levels of management.
• Motivated self-starter with a strong sense of urgency and possesses the ability to successfully manage multiple requests in a deadline-driven environment.

Responsabilidades

• Lead Production support functional query handling for complex production issues, work with cross functional teams to progress/resolve on a timely basis, ensure adherence of SLAs.
• Resolve and perform root cause analysis on complex Production Support Issues; partner with business to understand their requirements; prepare Functional Specifications and Design documents; perform system configuration; update training material as needed; participate in UAT as needed.
• Work with Oracle Support for product related bugs/data fixes through Oracle Service Requests and ensure timely progress and delivery of solutions.
• Coordinate with multiple stakeholders to ensure timely BRDs, testing support, resolution of UAT issues and production migration support.
• Provide analytical support by writing complex queries.
• Maintain positive relationships with business and internal stakeholders; schedule meetings and prepare agendas/minutes.

Conhecimentos

Analytical skills

Communication skills

Leadership

Multi-tasking

Problem solving

Team collaboration

Adaptability

Formação académica

Bachelor's degree

Master's degree

Ferramentas

Oracle ERP

SQL/PL SQL

Microsoft Office

AI tools

Descrição da oferta de emprego

Citi in India seeks an experienced Oracle EBS P2P Production Support Lead Business Analyst to manage a portfolio of Procure to Pay solutions, lead complex production issues, and ensure SLA adherence across cross-functional teams.

The role requires deep Oracle ERP knowledge (Purchasing, iProcurement, iSupplier, GL, AP/AR), strong SQL/PLSQL skills, ITIL understanding, and the ability to coordinate BRDs, UAT, and production migrations in a fast-paced hybrid environment.