Oracle EBS Service Delivery Lead (Onsite - Atlanta)

cai; Georgia; On-site; USD 120,000 - 160,000; Full time

Job summary

Computer Aid, Inc. (CAI) is seeking an experienced Service Delivery Manager to provide vision, coaching, and mentorship to IT teams and manage client engagements onsite in Atlanta, GA.

This salaried role emphasizes delivering services per SLAs, supervising Oracle E-Business Suite operations, and driving continuous improvement. The candidate will lead cross-functional teams, report performance to stakeholders, and ensure profitable, high-quality service delivery in alignment with customer

Qualifications

• 10+ years of IT service delivery, operations, or related leadership experience.

Responsibilities

• Oversee IT services delivery to meet SLAs and contractual obligations.
• Lead service delivery teams supporting enterprise applications, with focus on Oracle EBS.
• Build strong client relationships with regular reviews and performance reporting.
• Drive process improvements to enhance efficiency and service quality.

Skills

IT Service Delivery

IT Operations

Service Management

Leadership

Vendor Management

Stakeholder Engagement

Oracle EBS

Communication

Strategic Thinking

Education

Bachelor's degree in Information Technology or related field

Tools

Oracle E-Business Suite (EBS)

Job description

Computer Aid, Inc. (CAI) is seeking an experienced Service Delivery Manager to provide vision, coaching, and mentorship to IT teams and manage client engagements onsite in Atlanta, GA.

This salaried role emphasizes delivering services per SLAs, supervising Oracle E-Business Suite operations, and driving continuous improvement. The candidate will lead cross-functional teams, report performance to stakeholders, and ensure profitable, high-quality service delivery in alignment with customer