Oracle Database Administrator Track Lead

TechDigital Group; Alpharetta (GA); Vor Ort; USD 60.000 - 80.000; Vollzeit

Zusammenfassung

A technology solutions provider in Alpharetta is seeking a proactive technical support resource to lead application management and provide technical assistance for systems. The role demands expertise in SQL and PLSQL to troubleshoot complex issues, monitor system performance, and manage incident tickets. Candidates must effectively communicate with clients and stakeholders, ensuring compliance with ITIL processes for incident management. This position is critical for maintaining high levels of customer satisfaction and operational efficiency.

Qualifikationen

• Experience in technical support for applications and systems.
• Strong debugging skills in SQL and PLSQL.
• Ability to manage client escalations and communicate effectively.

Aufgaben

• Lead the technical support of applications and ensure smooth operations.
• Provide expert troubleshooting and resolution for complex issues.
• Monitor system performance and resolve incident tickets within SLAs.
• Participate in on-call rotation for after-hours support.
• Ensure compliance with ITIL processes for incident management.

Kenntnisse

SQL debugging

PLSQL knowledge

Technical troubleshooting

Incident response

Customer communication

Jobbeschreibung

Job Description:

• We are seeking a proactive, dedicated & technically skilled resource to join our team and provide technical assistance for our applications and systems. The ideal candidate will be responsible for taking lead of the applications, ensuring smooth operations, resolving issues, guiding team technically and maintaining high levels of customer satisfaction.
• Strong code debugging knowledge in SQL, PLSQL area to identify the root cause and solution for the complex issues.
• Provide expert-level troubleshooting and resolution for complex technical issues.
• Provide Level 1/Level 2 support for applications and systems.
• Monitor system performance and proactively identify potential issues.
• Respond and resolve incident tickets/change requests/service requests within defined SLAs.
• Perform root cause analysis and implement preventive measures.
• Collaborate with development and infrastructure teams for issue resolution.
• Create, maintain and update knowledge base for known issues and support documentation.
• Participate in on-call rotation and provide after-hours support as needed.
• Participate in client meetings and status reviews.
• Ensure compliance with ITIL processes (Incident, Problem, Change Management).
• Support in application deployment activities, patching and upgrades.
• Identify the improvement areas/manual activities & work on process improvements/automation.
• Communicate effectively & provide timely updates to stakeholders and end-users.
• Manage client escalations and have effective communication with client in calls as required.