Support Model: 24/7 Operations
Job Type: Full Time with Benefits
Skills and Experience: Candidate must have the Oracle dba and Postgre (Mandatory)
- Hands on experience assisting in the administration of Oracle databases in production or pre-production environments, including basic instance startup/shutdown and routine operational tasks under guidance.
- Working knowledge of Oracle backup and recovery fundamentals, including RMAN backup execution, restore operations under supervision, and validation of backup success.
- Familiarity with Oracle preventive maintenance activities, including optimizer statistics gathering, basic health checks, and execution of scheduled maintenance tasks.
- Ability to perform basic Oracle health diagnostics, including monitoring tablespace usage, identifying storage growth trends, and flagging common availability risks for escalation.
- Basic exposure to Oracle performance monitoring, including identifying slow SQL, observing wait events at a high level, and monitoring CPU, memory, and I/O utilization.
- Ability to follow approved runbooks and procedures to support Oracle changes such as patching assistance, parameter updates, and controlled restarts with supervision.
- Working understanding of ITSM processes using ServiceNow, including logging, updating, and tracking Incident and Request tickets with proper documentation.
- Experience supporting request fulfillment activities, such as access changes, schema refresh support, and routine operational requests using defined processes.
- Familiarity with Oracle administration tools, such as Oracle SQL Developer and basic exposure to Oracle Enterprise Manager for daily monitoring activities.
- Demonstrated ability to escalation issues promptly and accurately to L3 Oracle DBAs with relevant logs, observations, and collected evidence.
- This role requires providing 24x7 operational support and working in rotational shifts
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