Oracle CX Functional Architect

Badger Infrastructure Solutions; Brownsburg (IN); On-site; USD 130,000 - 190,000; Full time

Benefits offered by this job

Salary & Bonus

Medical/Dental/Vision

Retirement Plan

Vacation

Life Insurance

EAP

Referral Program

Training Programs

Job summary

Badger Infrastructure Solutions is seeking a senior Oracle Cloud CX Functional Lead to own end‑to‑end CX design, configuration, and continuous improvement. You will partner with Sales and Operations to align Oracle CX across Sales, CPQ, Field Service, and related modules, driving value and minimal customization.

The role requires deep Oracle CX expertise and a product ownership mindset, serving as the primary contact for business partners in a lean team environment.

Qualifications

• 7+ years of Oracle Cloud CX experience in Sales, Service and CPQ.
• Bachelor's degree preferred; equivalent professional experience accepted.
• Oracle Cloud CX certification preferred; Sales/CPQ/Field Service desirable.
• Strong communication and stakeholder management skills.

Responsibilities

• Builds and maintains strong relationships with Sales and Operations process owners and users as primary functional contact.
• Translates business requirements into functional specifications through configuration, workflow changes, or integrations with minimal customization.
• Provides domain input into IT planning cycles, backlog reviews, and prioritization.
• Maintains a prioritized CX enhancement backlog aligned with business value and IT capacity.
• Approves and reviews material CX configuration changes—CPQ pricing/product rules, field service logic, approvals, mappings.
• Manages quarterly Oracle CX update cycle: review notes, assess impact, coordinate regression testing, ensure clean adoption.

Skills

Oracle Cloud CX

Sales/Service/CPQ

Stakeholder management

Configuration expert

Product ownership mindset

Communication

Education

Bachelor's degree

Job description

The Oracle Cloud CX Functional Lead is Badger’s domain authority for the Oracle CX application suite, owning solution design, configuration, business partnership, and continuous improvement end to end. This is a senior individual contributor role embedded in the Business Applications team, partnering directly with Sales and Operations organizations. The role exists to ensure that Oracle Cloud CX — spanning Sales, CPQ, Field Service, Service, and Sales Performance Management — operates as a continuously improving platform aligned to Badger’s business needs, rather than a system maintained reactively. The Functional Lead combines deep Oracle expertise with a product ownership mindset, serving as the primary functional and solution contact for their business partners.

The compensation for this position will be commensurate with education or work experience.

What You’ll Be Doing

• Builds and maintains a strong working relationship with Sales and Operations process owners and key users, serving as their primary functional and solution contact.
• Translates business requirements into functional specifications deliverable through configuration, workflow changes, or integrations while minimizing customization.
• Provides domain input into IT planning cycles, backlog reviews, and prioritization.
• Maintains a prioritized enhancement backlog for the CX domain, working with business stakeholders to sequence value and align with IT delivery capacity.
• Approves and reviews material configuration changes to CX modules — CPQ pricing and product rules, field service scheduling logic, approval workflows, and integration mappings.
• Manages the Oracle quarterly update cycle for the CX domain: review release notes, assess business impact, coordinate regression testing, and ensure clean adoption.

What You’ll Need For Success

• Bachelor’s degree in information technology, business, or related field preferred; equivalent professional experience accepted.
• 7+ years Oracle Cloud CX with deep configuration expertise in Sales, Service, and CPQ.
• Sales and service process knowledge: lead-to-opportunity, CPQ, field dispatch, case management, incentive compensation.
• Oracle Cloud CX certification preferred (Sales, CPQ, or Field Service).
• Strong communication and stakeholder management skills; able to bridge business and IT.
• Senior individual contributor mindset with high ownership orientation in a lean team environment.

What You’ll Get In Return

• Generous salary and bonus program(s)
• Low-cost Medical, Dental, and Vision Insurance
• Retirement Plan with Employer Matching Contributions
• Attractive Vacation Programs
• Inclusive Group Life Insurance
• Supportive Employee Assistance Program (EAP) that allows for covered behavioral health visits
• Rewarding Employee Referral Program
• Valuable Employee Training Program(s)