Oracle Cloud CX Architect - DCS & Service

Apex IT

United States

Hybrid

USD 140,000 - 190,000

Full time

5 days ago

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Benefits offered by this job

Health Insurance

Dental Insurance Options

Vision Insurance Options

Paid Time Off

Remote Work

Flexible Scheduling

Bi-Weekly Pay via Direct Deposit

Learning and Development

Job summary

Apex IT in the United States is seeking an Oracle Cloud CX Architect to lead the solution design for Oracle DCS and CX Service. You will translate business requirements into scalable CX solutions and guide Oracle Visual Builder design, ensuring successful integration with OIC and other systems.

The role demands collaboration with consultants and developers, documentation of architectures, and adherence to security and data privacy standards.

Qualifications

Bachelor’s degree in a related field or equivalent experience.
5+ years of experience architecting Oracle CX solutions.
Strong experience with Oracle CX Service or Oracle Fusion Service.
Experience with Oracle Digital Customer Service (DCS) and customer-facing service portals.
Experience with Oracle Visual Builder or Visual Builder Cloud Service (VBCS).
Working knowledge of Oracle Integration Cloud (OIC), APIs, and integration architecture.

Responsibilities

Lead solution architecture and design for Oracle DCS and CX Service.
Translate business requirements into scalable Oracle Cloud CX solutions.
Provide architectural direction for the customer service portal, including solution configuration and integration.
Oversee integration architecture involving Oracle Integration Cloud (OIC).
Collaborate with functional consultants, developers, and integration resources to resolve design questions.
Document solution architecture, design decisions, integration touchpoints, and technical requirements.
Ensure alignment with security, data privacy, and architectural best practices.
Provide hands-on guidance during development, testing, deployment, and production readiness.
Communicate architectural decisions, risks, and recommendations to stakeholders.
Work independently while collaborating with the broader project team.

Skills

Excellent communication

Analytical thinking

Problem solving

Team player

Education

Bachelor’s degree in related field

Tools

Oracle CX Service

Oracle Fusion Service

Oracle Digital Customer Service (DCS)

Oracle Visual Builder

Oracle Integration Cloud (OIC)

APIs

Job description

Location: United States

Apex IT is a global consulting firm that provides award-winning services to transform the customer, employee, and student experiences. Since 1997, Apex IT our Salesforce and Oracle experts have provided a full range of enterprise solutions including CRM and related applications that support sales, marketing, and service; financial reporting; HR; and Business Intelligence. As a remote company, we have top talent all over the United States and India and are continuously growing. We provide our team with a flexible work-life balance in addition to the traditional benefits.

Job Title: Oracle Cloud CX Architect

Classification: Exempt under the Fair Labor Standards Act (FLSA)

Reports to: President

Work Location/Travel: Work is remote or on-site. Percentage of travel, where the travel occurs, such as locally or in specific countries or states, and whether the travel is overnight, varies. This resource must be willing and able to travel as required by the customer project.

Job Summary:

The Oracle Cloud CX Architect will lead solution architecture and design for an Oracle Digital Customer Service (DCS) portal leveraging Oracle CX Service. This role will translate business requirements into scalable customer self-service solutions, guide Oracle Visual Builder design, and provide oversight of Oracle Integration Cloud (OIC) integrations in collaboration with the project’s integration lead. Responsibilities include documenting solution architecture, guiding technical decisions, and ensuring alignment with business requirements and architectural best practices.

Essential Functions:

Lead solution architecture and design for Oracle Digital Customer Service (DCS) and Oracle CX Service.

Translate business requirements and customer service processes into scalable, maintainable Oracle Cloud CX solutions.

Provide architectural direction for the customer service portal, including solution configuration, functionality, and integration with supporting systems.

Help oversee integration architecture and design involving Oracle Integration Cloud (OIC)

Collaborate with functional consultants, developers, and integration resources to resolve design questions and technical challenges.

Document solution architecture, design decisions, integration touchpoints, and technical requirements.

Ensure the solution aligns with business needs, security requirements, data privacy standards, and established architectural best practices.

Provide hands-on guidance during solution development, testing, deployment, and production readiness.

Communicate architectural decisions, risks, and recommendations to project stakeholders.

Work independently while collaborating closely with the broader project team to support successful delivery.

Duties/Responsibilities:

Maintain and pursue continuing education opportunities, such as training and certification exams.

Participate on internal projects.

Provide expertise and help to others, as needed, on projects.

Performs other duties as assigned.

Competency:

Thorough understanding of information technology procedures and practices.

Flexible to changing needs.

Organized with attention to detail.

Good at follow-up

Willingness to get hands on with the product.

Works well with a team

Excellent verbal and written communication skills

Excellent analytical, logical thinking, and problem-solving skills.

Thorough understanding of Oracle principles and planning.

Proficient with, or able to quickly become proficient with, a range of general and specialized applications, software, and hardware used in the organization and the industry.

Proficient with Microsoft Office Suite or related software.

Supervisory Responsibilities:

May assist with training members of the technical staff.

May conduct interviews.

Assigns duties and responsibilities and oversees workflow of project staff.

May conduct project performance evaluations that are timely and constructive.

Work Environment:

The work environment is remote or on-site at a client location. While remote, employees are expected to provide office space for themselves with a professional background (including virtual backgrounds) and noise level. A reliable and consistent internet connection is required.

Physical Requirements:

Prolonged periods sitting or standing at a desk and working on a computer.

Bending, sitting, lifting, and/or driving.

Position Type and expected hours of work:

Full time work during Apex IT business hours and, at times, outside of business hours, if required.

Required Education and Experience:

Bachelor’s degree in a related field or equivalent experience.

5+ years of experience architecting Oracle CX solutions.

Strong experience with Oracle CX Service or Oracle Fusion Service.

Experience with Oracle Digital Customer Service (DCS) and customer-facing service portals.

Experience with Oracle Visual Builder or Visual Builder Cloud Service (VBCS).

Working knowledge of Oracle Integration Cloud (OIC), APIs, and integration architecture.

Ability to document technical designs and collaborate with functional, development, and integration teams.

Strong problem-solving, communication, and independent working skills.

Other Duties:

This job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required. Duties, responsibilities, and activities may change, or new ones may be assigned at any time, with or without notice.

Apex IT US Benefits

Health Benefits

Comprehensive Medical Insurance (Preferred Provider Organization (PPO) High Deductible or Copay plans) with Wellness Program and Teledoc
Health Savings Account (HSA)
Medical Flexible Spending Accounts (FSA) – Full and Limited Purpose
Dental Insurance Options
Vision Insurance Options
Critical Illness Insurance
Accident insurance
Hospital Indemnity Insurance

Financial Benefits