Oracle Business Analyst: Workflow & Systems Optimizer

University Hospitals Pain Management; Shaker Heights (OH); On-site; USD 65,000 - 90,000; Full time

Job summary

University Hospitals Pain Management is seeking an experienced Applications Analyst to provide configuration and workflow support across departments such as Finance, HR, and Supply Chain. The role focuses on designing efficient business processes and testing to ensure objectives are met.

You will develop training materials, maintain documentation, and coordinate with IT Applications for upgrades and change control.

Qualifications

• Experience with application configuration support and system workflows.
• Ability to design and optimize business processes with IT tools.
• Familiarity with PHI handling and healthcare data security.

Responsibilities

• Performs needs assessment, software design, implementation, support, and reporting duties.
• Independently facilitates design of business workflow in conjunction with the business units; workflows will focus on improving efficiencies, solving complex workflow issues and incorporating quality initiatives when appropriate.
• Performs unit and integrated testing of the software to ensure that the design objectives are met, including the development of testing scripts.
• Leads components of development of end-user training materials and participates in training efforts.
• Assists other team members in ensuring good documentation standards.
• Leads escalation of issues with appropriate internal resources.
• Troubleshoots issues with vendor assistance, to resolution.
• Develops policies and procedures in collaboration with business units, other analyst team members, and IT Applications manager.
• Independently manages components of application upgrades and troubleshooting efforts.
• Creates reports and work problem tickets.
• Creates and maintains appropriate system documentation.
• Works with other application analysts to insure system integrations.
• Utilizes and maintains appropriate change control procedures and standards.
• Performs call rotation duties as assigned.
• Performs other duties as assigned.

Skills

Needs assessment

Software design

Implementation

Reporting

Job description

University Hospitals Pain Management is seeking an experienced Applications Analyst to provide configuration and workflow support across departments such as Finance, HR, and Supply Chain. The role focuses on designing efficient business processes and testing to ensure objectives are met.

You will develop training materials, maintain documentation, and coordinate with IT Applications for upgrades and change control.