OR Scheduler Unit Coordinator

Intermountain Healthcare Inc.; Murray (UT); On-site; USD 28,000 - 43,000; Full time

Benefits offered by this job

Benefits package

Job summary

Intermountain Health in Murray, UT is seeking a Surgery Scheduler to manage complex OR bookings, acting as a central liaison between providers, patients, and hospital teams. You will ensure rooms, equipment, implants, and staff are ready, coordinating from initial requests through post-op details with meticulous attention to accuracy.

This full-time role emphasizes customer service, clear communication, and the ability to multitask in a fast-paced environment.

Qualifications

• Basic computer literacy and ability to enter, update, and retrieve information accurately.
• Strong customer service skills with empathy and clear communication.
• Ability to collaborate with cross-functional teams in day-to-day operations.
• Excellent organizational skills and attention to detail in a fast-paced setting.

Responsibilities

• Maintains the surgery schedule and coordinates with providers and offices.
• Manages patient placement, ensuring equipment, implants, and room availability.
• Communicates detailed arrival and procedure times to stakeholders.
• Answers patient questions with professional, compassionate service.
• Works with subspecialty teams to confirm implants and supplies.
• Assists with cancellations and passes along necessary information.
• May support billing and auditing tasks.

Skills

Accuracy

Communication

Computer Proficiency

Professionalism

Teamwork

Multitasking

Composure

Fast-paced

Service Orientation

Tools

Epic

Job description

Intermountain Health Intermountain Medical Center

Full time

R188611

Job Description

The Surgery Scheduler manages the complex logistics of booking surgeries, acting as a central coordinator between providers and provider office teams, patients, hospital departments and facility sub-specialties to ensure that ORs, equipment, and staff are ready. This role handles everything from initial requests to post-op details and resolves last-minute conflicts to maintain smooth surgical flow. The Surgery Scheduler is responsible for scheduling patients at Intermountain Healthcare hospitals, ensuring that processes and procedures in EPIC are followed. This role is also responsible for providing accurate information, including demographic, clinical, procedural, and prep details. This position enhances the provider’s experience by offering a single point of contact for referring offices. As the introductory face to the facility, this position is expected to exceed customer expectations.

Posting Specifics

• Benefits Eligible: Yes
• Shift Details: Monday - Friday 7am to 3pm, may work up to two holidays per year

Essential Functions

• Maintains the surgery schedule, providing necessary patient information in the correct operating room (OR) and coordinating with providers and providers’ offices.
• Coordinates patient placement in the schedule, ensuring necessary equipment, implants, and room availability are arranged prior to the procedure.
• Communicates detailed information, including arrangements for arrival and procedure times.
• Answers patients’ questions using strong customer service phone skills, empathetic listening, and professional communication standards.
• Works with subspecialty teams to ensure accuracy of required implants, supplies, and equipment to support patient care.
• Assists with cancellations by identifying reasons, taking complete notes, and passing along pertinent information.
• May also learn billing and auditor roles.

Skills

• Accuracy & Attention to Detail
• Communication Skills
• Computer Proficiency
• Professionalism & Work Ethic
• Teamwork
• Multitasking
• Composure Under Pressure
• Fast-Paced Environment
• Service Oriented

Minimum Qualifications

• Basic computer literacy, including the ability to use standard computer systems to enter, update, and retrieve information accurately.
• Demonstrated customer service skills, including answering patient questions with professionalism, empathy, and clear communication.
• Ability to collaborate effectively with cross functional teams to support day-to-day operations.
• Strong organizational and communication skills, attention to detail, and the ability to multitask in a fast-paced environment.

Preferred Qualifications

• Knowledge of medical terminology or entry-level medical training.
• Previous experience with scheduling or similar role.
• Experience using electronic medical record (EMR) systems, including Epic.

Physical Requirements

• Ongoing need for employee to see and read information, labels, documents, monitors, identify equipment and supplies, and be able to assess customer needs.
• Frequent interactions with providers, colleagues, customers, patients/clients and visitors that require employee to verbally communicate as well as hear and understand spoken information, needs, and issues quickly and accurately.
• Manual dexterity of hands and fingers to manipulate complex and delicate supplies and equipment with precision and accuracy. This includes frequent computer use for typing, accessing needed information, etc.
• For roles requiring driving: Expected to drive a vehicle which requires sitting, seeing and reading signs, traffic signals, and other vehicles.

Location

Intermountain Health Intermountain Medical Center

Work City

Murray

Work State

Utah

Scheduled Weekly Hours

40

The hourly range for this position is listed below. Actual hourly rate dependent upon experience.

$20.35 - $30.97

We care about your well-being – mind, body, and spirit – which is why we provide our caregivers a generous benefits package that covers a wide range of programs to foster a sustainable culture of wellness that encompasses living healthy, happy, secure, connected, and engaged.

Learn more about our comprehensive benefits package here (https://intermountainhealthcare.org/careers/benefits) .

By applying for a position with Intermountain, I acknowledge that I will comply with all applicable Intermountain policies and expectations. If applying for a remote or hybrid role, this includes remote work expectations related to confidentiality, information security, work schedules, conflicts of interest, and use of company equipment. I further acknowledge that outside employment or activities may not interfere with job responsibilities or create a conflict of interest with Intermountain. Actual or reasonably perceived conflicts may be grounds for disqualification from consideration or, if hired, corrective action up to and including termination of employment.

Intermountain Health is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.

At Intermountain Health, we use the artificial intelligence ("AI") platform, HiredScore to improve your job application experience. HiredScore helps match your skills and experiences to the best jobs for you. While HiredScore assists in reviewing applications, all final decisions are made by Intermountain personnel to ensure fairness. We protect your privacy and follow strict data protection rules. Your information is safe and used only for recruitment. Thank you for considering a career with us and experiencing our AI-enhanced recruitment process.

All positions subject to close without notice.

Headquartered in Utah with locations in six primary states and additional operations across the western U.S., Intermountain Health is a nonprofit system of 34 hospitals, 400+ clinics, a medical group of more than 4,800 employed physicians and advanced care providers, a health plan division called Select Health with more than one million members, and other health services. Helping people live the healthiest lives possible, Intermountain is widely recognized as a leader in clinical quality improvement and efficient healthcare delivery.

Join our world-class team and embark on a career filled with opportunities, strength, innovation, and fulfillment.

To find out more about us, head to our career site here (https://intermountainhealthcare.org/careers/?utm_source=Workday&utm_medium=Redirect&utm_campaign=CareerHome_workday) .

Intermountain Health strives to make the application process accessible to all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact 1-800-843-7820 or email [e-mail] . This contact information is for accommodation requests only and cannot be used to inquire about the status of applications.

Intermountain Health’s PEAK program supports caregivers in the pursuit of their education goals and career aspirations by providing up-front tuition coverage paid directly to the academic institution. The program offers 100+ learning options to choose from, including undergraduate studies, high school diplomas, and professional skills and certificates. Caregivers are eligible to participate in PEAK on day 1 of employment. Learn more. (https://intermountainhealthcare.org/careers/working-for-intermountain/employee-benefits/peak-program/)

The primary intent of this job description is to set a fair and equitable rate of pay for this classification. Only those key duties necessary for proper job evaluation and/or labor market analysis have been included. Other duties may be assigned by the supervisor.

All positions subject to close without notice.

Thanks for your interest in continuing your career with our team!