Enhanced Scheduler Surgical Services

Intermountain Healthcare Inc.; American Fork (UT); On-site; USD 28,000 - 43,000; Full time

Job summary

Intermountain Healthcare Inc. in American Fork, Utah, seeks a Surgery Scheduler to manage the complex logistics of booking procedures.

You will serve as a central coordinator between providers, office teams, patients, and hospital departments to ensure ORs, equipment, and staff are ready. You will follow EPIC workflows, provide accurate demographic, clinical, and prep details, and be the first point of contact for referring offices.

Qualifications

• Strong scheduling and coordination skills in a fast-paced medical setting.
• Ability to multitask and manage confidential patient information.
• Familiarity with EPIC EMR software preferred.
• Excellent communication and customer service skills.
• Ability to collaborate with cross-functional teams.
• Physical ability to handle office equipment.

Responsibilities

• Maintain the surgery schedule and coordinate with providers and offices.
• Arrange implants, equipment, and room availability.
• Communicate arrival and procedure times in detail.
• Answer patient questions with empathy and professionalism.
• Support subspecialty teams with implants and supplies.
• Assist with cancellations by documenting reasons and notes.
• May learn billing and auditing tasks.

Skills

Accuracy

Attention to Detail

Communication

Computer Skills

Professionalism

Teamwork

Multitasking

Under Pressure

Fast-Paced

Customer Service

Tools

Epic

EMR Systems

Job description

Job Description

The Surgery Scheduler manages the complex logistics of booking surgeries, acting as a central coordinator between providers and provider office teams, patients, hospital departments and facility sub-specialties to ensure that ORs, equipment, and staff are ready. This role handles everything from initial requests to post-op details and resolves last-minute conflicts to maintain smooth surgical flow. The Surgery Scheduler is responsible for scheduling patients at Intermountain Healthcare hospitals, ensuring that processes and procedures in EPIC are followed. This role is also responsible for providing accurate information, including demographic, clinical, procedural, and prep details. This position enhances the provider’s experience by offering a single point of contact for referring offices. As the introductory face to the facility, this position is expected to exceed customer expectations.

Posting Specifics

Posting Specifics Benefits Eligible: Yes Shift Details: Monday and Tuesday 0700-1200, Wednesday and Thursday 0900-1400, Fridays off.

Unit/Department

Unit/Department: Surgical Services

Essential Functions

• Maintains the surgery schedule, providing necessary patient information in the correct operating room (OR) and coordinating with providers and providers’ offices.
• Coordinates patient placement in the schedule, ensuring necessary equipment, implants, and room availability are arranged prior to the procedure.
• Communicates detailed information, including arrangements for arrival and procedure times.
• Answers patients’ questions using strong customer service phone skills, empathetic listening, and professional communication standards.
• Works with subspecialty teams to ensure accuracy of required implants, supplies, and equipment to support patient care.
• Assists with cancellations by identifying reasons, taking complete notes, and passing along pertinent information.
• May also learn billing and auditor roles.

Skills

• Accuracy & Attention to Detail
• Communication Skills
• Computer Proficiency
• Professionalism & Work Ethic
• Teamwork
• Multitasking
• ComposureUnder Pressure
• Fast-Paced Environment
• Service Oriented

Minimum Qualifications

• Basic computer literacy, including the ability to use standard computer systems to enter, update, and retrieve information accurately.
• Demonstrated customer service skills, including answering patient questions with professionalism, empathy, and clear communication.
• Ability to collaborate effectively with cross functional teams to support day-to-day operations.
• Strong organizational and communication skills, attention to detail, and the ability to multitask in a fast-paced environment.

Preferred Qualifications

• Knowledge of medical terminology or entry-level medical training.
• Previous experience with scheduling or similar role.
• Experience using electronic medical record (EMR) systems, including Epic.

Physical Requirements

• Ongoing need for employee to see and read information, labels, documents, monitors, identify equipment and supplies, and be able to assess customer needs.
• Frequent interactions with providers, colleagues, customers, patients/clients and visitors that require employee to verbally communicate as well as hear and understand spoken information, needs, and issues quickly and accurately.
• Manual dexterity of hands and fingers to manipulate complex and delicate supplies and equipment with precision and accuracy. This includes frequent computer use for typing, accessing needed information, etc.
• For roles requiring driving: Expected to drive a vehicle which requires sitting, seeing and reading signs, traffic signals, and other vehicles.

Location

Location: Intermountain Health American Fork Hospital

Work City: American Fork

Work State: Utah

Scheduled Weekly Hours

20

Hourly Rate

The hourly range for this position is listed below. Actual hourly rate dependent upon experience. $20.35 - $30.97

Benefits

We care about your well-being – mind, body, and spirit – which is why we provide our caregivers a generous benefits package that covers a wide range of programs to foster a sustainable culture of wellness that encompasses living healthy, happy, secure, connected, and engaged.

Equal Opportunity Employer

Intermountain Health is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.

Data Privacy and AI

At Intermountain Health, we use the artificial intelligence (“AI”) platform, HiredScore to improve your job application experience. HiredScore helps match your skills and experiences to the best jobs for you. While HiredScore assists in reviewing applications, all final decisions are made by Intermountain personnel to ensure fairness. We protect your privacy and follow strict data protection rules. Your information is safe and used only for recruitment.

Company Overview

Headquartered in Utah with locations in six primary states and additional operations across the western U.S., Intermountain Health is a nonprofit system of 34 hospitals, 400+ clinics, a medical group of more than 4,800 employed physicians and advanced care providers, a health plan division called Select Health with more than one million members, and other health services.

Helping people live the healthiest lives possible, Intermountain is widely recognized as a leader in clinical quality improvement and efficient healthcare delivery.

Join our world-class team and embark on a career filled with opportunities, strength, innovation, and fulfillment.

All positions subject to close without notice.

Contact Information

If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact 1-800-843-7820 or email [e-mail]. This contact information is for accommodation requests only and cannot be used to inquire about the status of applications.

Introduce yourself to our Talent Acquisition team and we will get in touch if there is a role that seems like a good match.