Optometry Front Desk & Patient Concierge

Eyetastic Services; Greenwood (IN); On-site; USD 22,000 - 28,000; Full time

Benefits offered by this job

Competitive salary & benefits

Comprehensive training

Team environment

Growth opportunities

Work-life balance

Job summary

Eyetastic Services, a boutique optometric practice, is seeking a reliable Medical Receptionist to join its Patient Experience team. As the first point of contact for patients in an eye care setting, you will help create a welcoming, professional experience in every interaction.

Responsibilities include managing calls, scheduling appointments using EHR, coordinating referrals, and maintaining HIPAA-compliant records.

Qualifications

• High school diploma or GED required.
• Strong verbal communication and organizational skills.
• Ability to multitask in a fast-paced environment.
• Comfort with computers and learning new systems (EHR, scheduling platforms).
• Empathy and discretion in handling sensitive patient situations.

Responsibilities

• Greet patients and answer calls promptly and empathetically.
• Provide information about services and appointment processes.
• Schedule patient appointments using EHR and scheduling tools.
• Coordinate schedules across providers and locations.
• Manage changes, cancellations and reschedules efficiently.
• Support referral calls by collecting and communicating key information.
• Place reminder calls/messages and document interactions accurately.
• Identify recurring issues and report bottlenecks to leadership.
• Uphold patient privacy and confidentiality per HIPAA.

Skills

Patient-first service mindset

Clear communication

Active listening

Problem-solving

Scheduling & priorities

Team collaboration

Education

High school diploma or GED

Job description

Eyetastic Services, a boutique optometric practice, is seeking a reliable Medical Receptionist to join its Patient Experience team. As the first point of contact for patients in an eye care setting, you will help create a welcoming, professional experience in every interaction.

Responsibilities include managing calls, scheduling appointments using EHR, coordinating referrals, and maintaining HIPAA-compliant records.