Optometric Technician I - 226

Keplr Vision; Belmont (NC); On-site; USD 32,000 - 46,000; Full time

Job summary

Keplr Vision is seeking an Optometric Technician I to support the optometrist and ensure a flawless patient experience. You will pre-screen patients, gather medical history, assist with diagnostic tests, and post charges accurately as exams and products are performed.

The ideal candidate has 1+ years of experience in customer service, excellent communication, strong multitasking, and a detail‑oriented, team‑oriented approach.

Qualifications

• High school diploma or equivalent.
• Excellent verbal and written communication.
• Strong multi-tasking and time management.
• Strong organizational skills and attention to detail.
• Experience as an Optometric Technician preferred but not required.
• Experience with EMR preferred but not required.

Responsibilities

• Pre-screen patients before they see the optometrist, including the administration of diagnostic tests.
• Gather patient’s medical history and coordinate patient scheduling with the office flow.
• Communicate with doctors, staff, and patients to ensure a flawless patient experience.
• Answer phone calls, greet patients, and schedule appointments.
• Educate patients on insurance coverage and vision benefits.
• Train patients on proper contact lens use and care.
• Obtain insurance authorizations and verification of benefits.
• Accurately post charges for exam fees, co-pays, and products sold.
• Assist other team members to reach goals and document exams and procedures.
• List diagnoses, symptoms, follow-up instructions and prescriptions as directed.

Skills

Customer service

Communication skills

Time management

Organizational skills

Problem-solving

Mathematical ability

Team player

Adaptability

Interpersonal skills

Continuing education

Education

High school diploma or equivalent

Tools

Electronic medical records

Job description

Optometric Technician I

General Job Description & Responsibilities

The primary responsibility of this position is to ensure that all patients are receiving the best quality of care at all times. The role is primarily responsible for assisting the Optometrist in patient care while demonstrating how we love eyes, care about the people behind them, and execute a flawless patient experience. Under the guidance of the optometrist or location manager, assist with activities including but not limited to the following:

• Pre-screen patients before they see the optometrist, including the administration of diagnostic tests
• Gather patient’s medical history
• Communicating with doctors, staff, and patients
• Answer phone calls, greet patients and schedule appointments
• Educate patients on their insurance coverage and vision benefits
• Train patients on proper contact lens use and care
• Obtain insurance authorizations and verification of benefits
• Accurately post charges for exam fees, co-pays, and products sold
• Assist other members of the team as needed to reach individual and team goals
• Accurately and thoroughly document optometry exams and procedures as they are being performed by the doctor.
• List all appropriate diagnoses and symptoms as well as follow-up instructions and prescriptions as directed by the doctor.
• Coordinate patient scheduling and monitor patient flow throughout the office, properly communicating delays

Experience & Skills

Excellent customer service skills and personal presentation are critical to this role. The ideal candidate will have 1+ years of experience and:

• High school diploma or equivalent
• Excellent verbal and written communication skills
• Strong multi-tasking and time management skills
• Strong organizational skills and attention to detail
• Strong problem-solving skills
• Ability to do basic math
• Team player with good interpersonal and listening skills
• Passion for self-improvement and continuing education
• Must be flexible to accommodate schedule change(s) on short notice to fulfill business needs
• Previous experience as an Optometric Technician, preferred but not required
• Previous experience with electronic medical records, preferred but not required

Other Duties & Information

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice. This position reports to the Practice Manager, or their designee.

Status: Full-time (FT)

Exemption: Non-exempt

Department: Clinic