Optometric Technician I - 049

Yes! Communities, Inc.; Wilmington (NC); On-site; USD 34,000 - 42,000; Full time

Job summary

Yes! Communities, Inc. is hiring an Optometric Technician I to assist the optometrist and support staff in delivering high-quality eye care. You will pre-screen patients, collect medical history, schedule appointments, and help patients understand their vision benefits.

The role requires strong customer service, effective communication, and multi-tasking abilities. Prior optometric or healthcare experience is a plus, and flexibility to adapt to schedule changes is important to success.

Qualifications

• Excellent customer service skills and personal presentation are critical.
• 1+ years of experience preferred in optometric or healthcare settings.
• Strong verbal and written communication skills.
• Ability to manage multiple tasks and stay organized.
• Basic math skills and attention to detail.
• Team player with good interpersonal and listening skills.
• Flexible to accommodate schedule changes on short notice.
• Experience with electronic medical records is a plus.

Responsibilities

• Pre-screen patients and administer diagnostic tests.
• Gather medical history and coordinate with doctors.
• Answer phones, greet patients and schedule appointments.
• Educate patients on insurance coverage and vision benefits.
• Train patients on contact lens use and care.
• Post charges for exams, co-pays, and products sold.
• Document exams and procedures accurately in EMR.
• Coordinate scheduling and monitor patient flow in the office.

Skills

Customer service

Verbal communication

Written communication

Multi-tasking

Time management

Organizational skills

Problem-solving

Numeracy

Team player

Interpersonal skills

Listening skills

Self-improvement

Flexibility

Optometric experience

Education

High school diploma or equivalent

Tools

Electronic Medical Records

Job description

Optometric Technician I

General Job Description & Responsibilities

The primary responsibility of this position is to ensure that all patients are receiving the best quality of care at all times. The role is primarily responsible for assisting the Optometrist in patient care while demonstrating how we love eyes, care about the people behind them, and execute a flawless patient experience. Under the guidance of the optometrist or location manager, assist with activities including but not limited to the following:

• Pre-screen patients before they see the optometrist, including the administration of diagnostic tests
• Gather patient’s medical history
• Communicating with doctors, staff, and patients
• Answer phone calls, greet patients and schedule appointments
• Educate patients on their insurance coverage and vision benefits
• Train patients on proper contact lens use and care
• Obtain insurance authorizations and verification of benefits
• Accurately post charges for exam fees, co-pays, and products sold
• Assist other members of the team as needed to reach individual and team goals
• Accurately and thoroughly document optometry exams and procedures as they are being performed by the doctor.
• List all appropriate diagnoses and symptoms as well as follow-up instructions and prescriptions as directed by the doctor.
• Coordinate patient scheduling and monitor patient flow throughout the office, properly communicating delays

Experience & Skills

Excellent customer service skills and personal presentation are critical to this role. The ideal candidate will have 1+ years of experience and:

• High school diploma or equivalent
• Excellent verbal and written communication skills
• Strong multi-tasking and time management skills
• Strong organizational skills and attention to detail
• Strong problem-solving skills
• Ability to do basic math
• Team player with good interpersonal and listening skills
• Passion for self-improvement and continuing education
• Must be flexible to accommodate schedule change(s) on short notice to fulfill business needs
• Previous experience as an Optometric Technician, preferred but not required
• Previous experience with electronic medical records, preferred but not required

Other Duties & Information

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice. This position reports to the Practice Manager, or their designee.

Status: Full-time (FT)

Exemption: Non-exempt

Department: Clinic