Optometric Technician

AEG Vision; Pittsburgh (Allegheny County); On-site; USD 19,286 - 27,552; Full time

Job summary

AEG Vision is seeking an Optometric Technician in Pittsburgh, PA for a full-time position. The role supports doctors with patient care, pre-testing, and keeping the schedule organized to ensure a professional patient experience.

Responsibilities include preliminary patient evaluations, data entry in electronic records, coordinating referrals, and maintaining HIPAA-compliant files. Strong teamwork and communication are essential for success.

Qualifications

• High School or GED qualification.
• Basic PC skills (MS Office, Windows).
• Demonstrated ability to work effectively in a team.

Responsibilities

• Perform preliminary evaluation of patients prior to exam.
• Enter patient information into Electronic Health Records (EEHR).
• Assist doctors to care for patients and keep to appointment schedules.
• Coordinate referrals and paperwork for specialty services as needed.
• Maintain patient records in compliance with HIPAA and other policies.
• Call patients to reschedule no-shows or cancellations.
• Perform end-of-day wrap-up and scheduling tasks.

Skills

Teamwork

Communication skills

MS Office

Education

High School Diploma or GED

Job description

#14895

Pittsburgh, Pennsylvania, USA

Full-time

Job Description

Optometric Technicians work in conjunction with the doctors to perform activities involving patient care, pre-testing, post-exam duties, specialty testing, and maintain the doctor’s appointment schedule in a manner that delivers a professional, pleasant patient experience.

• Performs preliminary evaluation of patients prior to exam by the OD, such as dilation, topicals, diagnostic medications, Optomap, etc.
• Performs verbal interview with patient prior to visit with OD to determine medical issues and reasons for their visit for communication to OD prior to appointment
• Enters patient information in Electronic Health Records (EEHR)
• Assists ODs to care for patients in a timely, effective manner, as close to appointed schedule as possible
• Instructs patients on medical care as prescribed by the doctor’s treatment plan and schedules follow up appointments as needed
• Discusses Lasik with patients and identifies patients interested in Lasik by reviewing patient information forms
• May be required to schedule referral appointments with Ophthalmologists, Diagnostic follow-up visits, and other specialty referrals, and complete appropriate paperwork
• Records and maintains patient records / files in compliance with company, federal, and state policies (HIPAA)
• Responds to patient’s telephone inquiries regarding medication, treatment, problems referring to the OD as necessary
• Completes proper coding of procedures for payment collection
• May be required to perform diagnostic testing using specialty equipment (OCT, Visual Field, Pachymetry, Retinal Camera. Etc.)
• Corresponds with Doctor offices (internal and external) regarding patient and insurance referrals
• Supports the OD with patient education as instructed by the Optometrist
• Documents medical findings and communication between doctor and patient in Electronic Medical Records and assists with clerical duties related to medical documentation (participating practices only)
• Participates in Practice meetings / projects as requested
• Ensures that maximum OD utilization occurs through pre-appointment confirmation, daily appointment confirmation, contacting patients from recall listings, partnership with the manager’s outreach, etc.
• Calls all no-shows or cancelled patients to reschedule appointments
• Performs contact lens insertion and removal classes (I&R) and manages the contact lens trial inventory
• Performs end of day responsibilities to include opti-schedule wrap-up, end of day checklist, etc.
• Makes recommendations for efficiencies, processes, etc. which will deliver either quality, cost savings, and / or profitability improvements within the Practice and / or across the organization
• Performs other duties within the Practice as requested and as time allows

Requirements

• High School or GED qualification
• Entry level PC skills to include MC Office, Windows, and Word Processing
• Demonstrated ability to work successfully in a team environment, functioning for the good of the team over the individual
• Excellent verbal and written communication skills to effectively and professionally collaborate with co-workers and patients

Preferred Qualifications

• Experience evaluating patients for eye exams and dispensing eye exam medications
• Familiarity with medical terms associated with eye treatment
• Experience maintaining patients’ records / files per HIPAA regulations
• Industry certification (CPO, CPOA, CPOT) preferred but not required

Physical Demands

• This position requires the ability to communicate and exchange information, utilize equipment necessary to perform the job, and move about the office.