Optometric Technician

AEG Vision; New York (NY); On-site; USD 42,000 - 56,000; Full time

Job summary

AEG Vision in Flushing, NY seeks an energetic Optometric Technician to support doctors, perform pre-testing and patient prep, and help run a smooth appointment flow.

You will assist with patient education, document care in electronic records, and coordinate follow-up and referrals while ensuring HIPAA compliance and top-quality patient experiences.

Qualifications

• High School diploma or GED required.
• Entry level PC skills including MS Office and basic word processing.
• Ability to work effectively in a team.
• Excellent verbal and written communication skills.

Responsibilities

• Perform preliminary evaluation of patients prior to exam under OD guidance.
• Enter patient information in Electronic Health Records (EEHR).
• Assist doctors to care for patients efficiently and professionally.
• Educate patients on medical care and schedule follow-ups as needed.
• Discuss LASIK opportunities and coordinate referrals when appropriate.
• Maintain patient records in compliance with HIPAA and office policies.
• Support scheduling, appointment confirmations, and no-show follow-ups.

Skills

Basic computer skills

Microsoft Office

Windows

Word processing

Education

High School diploma or GED

Tools

Electronic Health Records (EEHR)

Job description

Job Description

Optometric Technicians work in conjunction with the doctors to perform activities involving patient care, pre-testing, post-exam duties, specialty testing, and maintain the doctor’s appointment schedule in a manner that delivers a professional, pleasant patient experience.

• Performs preliminary evaluation of patients prior to exam by the OD, such as dilation, topicals, diagnostic medications, Optomap, etc.
• Performs verbal interview with patient prior to visit with OD to determine medical issues and reasons for their visit for communication to OD prior to appointment
• Enters patient information in Electronic Health Records (EEHR)
• Assists ODs to care for patients in a timely, effective manner, as close to appointed schedule as possible
• Instructs patients on medical care as prescribed by the doctor’s treatment plan and schedules follow up appointments as needed
• Discusses Lasik with patients and identifies patients interested in Lasik by reviewing patient information forms
• May be required to schedule referral appointments with Ophthalmologists, Diagnostic follow-up visits, and other specialty referrals, and complete appropriate paperwork
• Records and maintains patient records / files in compliance with company, federal, and state policies (HIPAA)
• Responds to patient’s telephone inquiries regarding medication, treatment, problems referring to the OD as necessary
• Completes proper coding of procedures for payment collection
• May be required to perform diagnostic testing using specialty equipment (OCT, Visual Field, Pachymetry, Retinal Camera. Etc.)
• Corresponds with Doctor offices (internal and external) regarding patient and insurance referrals
• Supports the OD with patient education as instructed by the Optometrist
• Documents medical findings and communication between doctor and patient in Electronic Medical Records and assists with clerical duties related to medical documentation (participating practices only)
• Participates in Practice meetings / projects as requested
• Ensures that maximum OD utilization occurs through pre-appointment confirmation, daily appointment confirmation, contacting patients from recall listings, partnership with the manager’s outreach, etc.
• Calls all no-shows or cancelled patients to reschedule appointments
• Performs contact lens insertion and removal classes (I&R) and manages the contact lens trial inventory
• Performs end of day responsibilities to include opti-schedule wrap-up, end of day checklist, etc.
• Makes recommendations for efficiencies, processes, etc. which will deliver either quality, cost savings, and / or profitability improvements within the Practice and / or across the organization
• Performs other duties within the Practice as requested and as time allows

#15057

Flushing, New York, USA

Full-time

Requirements

• High School or GED qualification
• Entry level PC skills to include MC Office, Windows, and Word Processing
• Demonstrated ability to work successfully in a team environment, functioning for the good of the team over the individual
• Excellent verbal and written communication skills to effectively and professionally collaborate with co-workers and patients

Preferred Qualifications

• Experience evaluating patients for eye exams and dispensing eye exam medications
• Familiarity with medical terms associated with eye treatment
• Experience maintaining patients’ records / files per HIPAA regulations
• Industry certification (CPO, CPOA, CPOT) preferred but not required

Physical Demands

• This position requires the ability to communicate and exchange information, utilize equipment necessary to perform the job, and move about the office.