Optometric Tech Supervisor

Luxottica; Cary (NC); On-site; USD 45,000 - 65,000; Full time

Benefits offered by this job

Health care

Retirement savings

Paid time off/vacation

Employee discounts

Job summary

LensCrafters in Cary, NC seeks an experienced optometry support leader to partner with the Managing Doctor and ensure top-quality patient care. The role focuses on delivering the LensCrafters experience, driving OD collaboration, and achieving store KPIs through exceptional service and efficient patient flow.

The position emphasizes leadership, training, and accurate data handling to support exam, contact lens, and product services while upholding HIPAA standards and brand expectations.

Qualifications

• High School diploma or equivalent.
• Minimum 3 years’ experience in a patient-facing role.
• Strong interpersonal and communication skills.
• Ability to lead and coach team members.
• Problem-solving and organizational abilities.
• Sales skills and time management.

Responsibilities

• Deliver exceptional optometric care and LensCrafters experience.
• Coordinate with OD to optimize patient flow and appointment booking.
• Attract new patients and maintain high service standards.
• Train and supervise staff to meet brand and HIPAA guidelines.
• Maintain accurate patient data and prescriptions in the POS system.
• Ensure store promotional activities align with brand guidelines.

Skills

Patient service

Interpersonal skills

Leadership

Communication

Time management

Education

High School graduate

Minimum 3 years’ experience

Tools

HIPAA compliance

Job description

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LensCrafters is a place for visionaries. We’ve got a vision for pairing state-of-the-art technology with a truly personal approach to eye care.
At LensCrafters, we want every person who enters our doors to feel our passion for care. And that's why we’re committed to taking care of you, so you can bring the best quality experience to our patients and customers.

LensCrafters is part of EssilorLuxottica, a global leader in the design, manufacture and distribution of world-class vision care products, including iconic eyewear, advanced lens technology and cutting-edge digital solutions. Join our global community of over 200,000 dedicated employees around the world in driving the transformation of the eyewear and eyecare industry. Discover more by following us on LinkedIn!

JOB DESCRIPTION

GENERAL FUNCTION

Create exceptional value in the lives of our patients by delivering the LensCrafters Experience. Partner with the Managing Doctor (OD) to ensure all patients receive the highest quality Optometric care. Deliver the store’s key performance indicators by integrating the Patient/Customer Journey and ensuring flawless execution of the patient experience/behaviors and seamlessly link the doctor and retail functions together.

MAJOR DUTIES AND RESPONSIBILITIES

• Ensure associate behaviors are in place to consistently exceed OD NPS (Net Promoter Score), patient retention, exam and contact lens growth
• Consistently communicate importance of an annual eye exam; deliver best in class TAB (The Appointment Book) performance
• Attract new patients to the practice
• Lead through the OD labor model, assign someone to Pre-test patients to deliver the best patient flow for a positive patient experience
• Greet patients with a geniune positive attitude without delay when patient enters
• Promptly answer the telephone in a friendly and courteous manner
• Explain all required paperwork, tests, insurance benefits, products/services and timeframe
• Ensure that NEE (Next Eye Exam) calls are made daily
• Ensure scheduled patients are contacted and reminded of appointments within 24 hours of exam time, no shows are called within 20 minutes of scheduled appointment
• Collect all patient data in TAB; prepare patient charts the night before
• Perform assessment, Contact lens insertion, removal and patient care training
• Responsible for training/certifying all newly hired doctor’s office associates
• Observe and coach on quality of assessment
• Responsible for ordering contact lens trials in advance of need and ensure all stock are valid (not expired)
• Coach and model how to present annual supplies of contacts to patients
• Assist in recruiting/selecting high caliber doctor support staff
• Ensure doctor office supplies are ordered timely
• Ensure Physician referral log is accurately maintained
• Provide associate scheduling feedback to the Managing Doctor and Store Manager
• Display patience and courtesy to indecisive or difficult patients and staff
• Perform work accurately and thoroughly despite time pressure and patient volume
• Process, maintain and file patient records in an organized, efficient manner in accordance with HIPAA
• Collect and capture all patient and prescription information, along with exam fees into Point of Sale system
• Take pride in appearance of the office; ensure OD visuals align with brand guidelines
• Aware of and champion store promotions and share with doctor support staff
• Ensure office is clean and free of clutter at all times
• Deliver clear, motivating and constructive feedback in a timely manner to ensure associates are exhibiting right behaviors

BASIC QUALIFICATIONS

• High School graduate or equivalent
• Minimum of 3 years’ experience
• Patient service; strong interpersonal skills
• Leadership; coaching skills
• Problem solving ability
• Sales skills
• Strong communicator and listener
• Ability to manage time effectively and problem solve
• Strong organizational skills and prioritization
• Ability to work independently

PREFERRED QUALIFICATIONS

• Previous experience in customer service, retail and/or optical
• Two years of optical or supervisory experience
• Demonstrate good ophthalmic lens product knowledge

This posting is for an existing vacancy within our business.Employee pay is determined by multiple factors, including geography, experience, qualifications, skills and local minimum wage requirements. In addition, you may also be offered a competitive bonus and/or commission plan, which complements a first-class total rewards package.

• health care
• retirement savings
• paid time off/vacation
• various employee discounts

EssilorLuxottica complies with all applicable laws related to the application and hiring process. If you would like to provide feedback regarding an active job posting, or if you are an individual with a disability who would like to request a reasonable accommodation, please call the EssilorLuxottica SpeakUp Hotline at 844-303-0229 (be sure to provide your name, job id number, and contact information so that we may follow up in a timely manner) or email [e-mail]

We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, gender, national origin, social origin, social condition, being perceived as a victim of domestic violence, sexual aggression or stalking, religion, age, disability, sexual orientation, gender identity or expression, citizenship, ancestry, veteran or military status, marital status, pregnancy (including unlawful discrimination on the basis of a legally protected pregnancy or maternity leave), genetic information or any other characteristics protected by law. Native Americans in the US receive preference in accordance with Tribal Law.