Optometric Practice Supervisor: Patient Experience Lead

LensCrafters; Joplin (MO); On-site; USD 42,000 - 60,000; Full time

Benefits offered by this job

Health care

Retirement plan

Paid time off

Employee discounts

Bonus/commission program

Job summary

LensCrafters in Joplin, MO is seeking a full-time associate to support optometric doctors, oversee patient flow, and drive store performance. You will train staff, manage patient data, and ensure high quality eye care experiences.

Ideal candidates bring at least 3 years of experience, strong communication, and leadership skills. This role offers a comprehensive benefits package and opportunities for advancement within LensCrafters.

Qualifications

• High School graduate or equivalent.
• Minimum of 3 years’ experience.
• Patient service; strong interpersonal skills.
• Leadership; coaching skills.
• Problem solving ability.
• Sales skills.
• Strong communicator and listener.
• Ability to manage time effectively and problem solve.
• Strong organizational skills and prioritization.
• Ability to work independently.
• Attention to detail.

Responsibilities

• Ensure OD NPS and patient retention, exam and contact lens growth.
• Deliver best in class TAB (The Appointment Book) performance.
• Attract new patients to the practice.
• Lead through the OD labor model and Pre-test patients for optimal flow.
• Greet patients with a positive attitude upon entry.
• Answer the telephone promptly in a friendly manner.
• Explain all paperwork, tests, insurance benefits, products/services and timeline.
• Ensure that Next Eye Exam calls are made daily.
• Contact patients for reminders within 24 hours; call no-shows within 20 minutes of scheduled time.
• Collect patient data in TAB; prepare charts the night before.
• Provide training/certification for new doctor’s office staff.
• Coach staff on quality of assessment.
• Order and manage contact lens trials and stock validity.
• Assist in recruiting high-caliber doctor support staff.

Skills

Patient service

Interpersonal skills

Leadership

Coaching

Problem solving

Sales skills

Communication

Time management

Organization

Independence

Attention to detail

Job description

LensCrafters in Joplin, MO is seeking a full-time associate to support optometric doctors, oversee patient flow, and drive store performance. You will train staff, manage patient data, and ensure high quality eye care experiences.

Ideal candidates bring at least 3 years of experience, strong communication, and leadership skills. This role offers a comprehensive benefits package and opportunities for advancement within LensCrafters.