Optometric Assistant & Patient Experience Lead

Visionworks of America, Inc.; New Jersey; On-site; USD 25,000 - 37,000; Full time

Benefits offered by this job

Vision Coverage

Paid Parental Leave

Bereavement Leave

401 (k) Savings Plan

Paid Time off

Milestone anniversary awards

Medical, Dental for Full Timers

And more!

Job summary

Visionworks in New Jersey is seeking a friendly Clinical Specialist/Optometric Assistant who will be the face of our exam practice. You will greet patients, gather records, explain preliminary testing, and smoothly transition them to the OD for exams, while educating on products and services.

This role emphasizes accurate record keeping, patient care, and a team-oriented store environment. Prior customer or patient service is preferred; a HS diploma is required, and full-time hours are offered

Qualifications

• Customer or patient service experience preferred.
• HS diploma, GED or equivalent related job experience

Responsibilities

• Maintain complete and accurate patient records before conducing preliminary testing
• Introduce patient to OD and provide OD with important patient information
• Transition patient from doctor to sales floor and provide associates necessary information to educate and recommend products and services that meet their eye care needs
• Execute day-to-day operational activities to support the store's exam lane maintenance and patient experience goals including restocking inventory, cleaning equipment, and answering phones to meet additional patient needs

Skills

Customer service

Education

HS diploma

Job description

About Us:

Want to bring the “care” back to the vision care industry? We're looking for charismatic types who are ready to be the heart of our brand. Whether it's a friendly voice over the phone, or a welcoming smile when a patient walks into your store, we need individuals who are passionate about helping customers look great and see great.

Pay Type: Full Time

Pay Range:$17.80- $26.70 per hour.

The Role:

A VisionworksClinical Specialist (CS)/Optometric Assistant is the very face of our Exam Practice and is dedicated to ensuring the best possible journey for every patient. This person is trained and knowledgeable about eye health and preliminary testing, optics, our products/services and managed vision care. The CS personally takes the patient through the first steps of the Visionworks experience ensuring their eye exam needs are met in a simple, human and bold way.

•Maintain complete and accurate patient records before conducing preliminary testing

•Introduce patient to OD and provide OD with important patient information

•Transition patient from doctor to sales floor and provide associates necessary information to educate and recommend products and services that meet their eye care needs

•Executeday-to-day operational activities to support the store's exam lane maintenance and patient experience goals including restocking inventory, cleaning equipment, and answering phones to meet additional patient needs

Qualifications:

·Related customer or patient experience preferred, but not necessary

·HS diploma, GED or equivalent related job experience

What we offer!

At Visionworks, we offer a generous, competitive benefits package (for our part timers, too!) and exclusive employee discounts —including but not limited to

•Vision Coverage

•Paid Parental Leave

•Bereavement Leave

•401 (k) Savings Plan

•Paid Time off

•Milestone anniversary awards

•Medical, Dental for Full Timers

•And more!