Optometric Assistant - Full time - Westland

Henry Ford OptimEyes; Westland (MI); Sur place; USD 36 000 - 48 000; Plein temps

Résumé du poste

Henry Ford OptimEyes is seeking an eye care support technician to assist doctors during comprehensive visual exams and medical visits. You will perform preliminary testing, document results in the EMR, and guide patients through the eyewear and contact lens process.

The role requires good customer service, basic math, and comfort with computer systems. Evening and weekend hours are expected in a retail optical setting.

Qualifications

• High school diploma or GED required.
• Experience with computers and basic math preferred.
• Customer service or optometric tech experience preferred.
• Knowledge of EMR systems preferred.
• Retail/hospitality/customer service backgrounded beneficial.

Responsabilités

• Assist doctor with comprehensive visual and medical exams.
• Perform preliminary testing and document in EMR.
• Educate patients on contact lens handling and eyewear.
• Adhere to scheduling guidelines and exam times.
• Interpret prescriptions and suggest products for needs.
• Complete required training and maintain customer service standards.
• Answer questions and direct customers appropriately.
• Escort and support patients through the exam process.

Connaissances

Visual testing basics

EMR software

Customer service

Basic math skills

Retail/hospitality experience

Formation

High school diploma or GED

Outils

Electronic Medical Records (EMR)

Description du poste

General Summary

Responsible for assisting the doctor with providing thorough comprehensive visual exams, medical exams, office visits, in-office minor medical procedures, and contact lens follow-ups by performing preliminary testing, electronic medical record entries, contact lens classes, support duties, and post exam follow-up.

Principal Duties And Responsibilities

• Perform visual preliminary testing to include: auto refraction, inner-ocular pressure, neutralizing prescription eyewear, blood pressure, visual acuity, motility testing, pupil assessment, confrontation fields, anterior chamber angle assessment, dilation, but not limited to these skill sets.
• Documentation recorded into the electronic medical record: Preliminary testing entries and patient chief complaint, medical history, medications, and social history, previous/current contact lens and eyewear prescriptions, but not limited to these entries.
• Escort patient throughout the exam process and transfer authority to appropriate department: Eyewear Consultant, Dispenser, or Customer Service Representative Educate patients on contact lens handling, wearing schedule, care and importance of owning prescription glasses.
• Accurately performs, follows, and adheres to the scheduling guidelines and to the allotted time given to perform preliminary testing and electronic medical record entries for each scheduled appointment.
• Interpret a doctor's prescription and suggest products and enhancements to address specific prescription requirements
• Responsible for completing department training program and all necessary educational requirements to perform job responsibilities
• Answer and address customer concerns and questions.
• Direct customer to the appropriate source when unable to address customer questions.
• Handle multiple customers effectively with tact and a sense of urgency.

Knowledge, Skills And Abilities Required

• Requires high school diploma or GED
• Previous computer experience and basic math skills preferred
• Previous customer service or optometric tech experience preferred.
• Computer and/or electronic medical records knowledge preferred.
• Retail and/or hospitality and/or customer service experience preferred.
• Must be able to walk, bend and stand for extended periods of time Completion of all required training courses as directed by Henry Ford Optimeyes
• Must meet or exceed core customer service responsibilities, standards and behaviors as outlined in the HFHS' Customer Service Policy
• Must practice the customer skills as provided through on-going training and in-services.

WORKING CONDITIONS

• Works in a retail optical environment.
• Requires evening and weekend hours.