Optometric Assistant - Full time - Troy

Henry Ford OptimEyes; Troy (MI); On-site; USD 38,000 - 52,000; Full time

Job summary

Henry Ford OptimEyes is seeking a compassionate optometric tech to support comprehensive eye exams and in-office procedures. You will perform preliminary testing, document in the EMR, and guide patients through contact lens care.

The role requires strong customer service, basic math and computer skills, and the ability to work evenings and weekends in a retail optical environment.

Qualifications

• Requires high school diploma or GED.
• Previous computer experience and basic math skills preferred.
• Previous customer service or optometric tech experience preferred.
• Computer and/or electronic medical records knowledge preferred.
• Retail and/or hospitality and/or customer service experience preferred.
• Must complete all required training courses as directed by Henry Ford Optimeyes.
• Must meet HFHS Customer Service Policy standards.
• Must practice customer service skills through ongoing training.

Responsibilities

• Perform visual preliminary testing to include: auto refraction, IOP, pupil assessment, and related screenings.
• Document entries into the electronic medical record: preliminary testing, history, medications, and prescriptions.
• Escort patients and coordinate with Eyewear Consultant, Dispenser, or Customer Service Representative.
• Educate patients on contact lens handling, wearing schedule, and care.
• Adhere to scheduling guidelines and time allotted per appointment.
• Interpret doctor prescriptions and suggest products to address needs.
• Complete department training and education requirements.
• Answer and address customer questions and concerns.
• Direct customers to the appropriate source when needed.
• Handle multiple customers with tact and urgency.

Skills

Customer service

Optometric tech experience

Computer skills

Basic math skills

Retail/Hospitality experience

Education

High school diploma or GED

Tools

EMR systems

Job description

GENERAL SUMMARY

Responsible for assisting the doctor with providing thorough comprehensive visual exams, medical exams, office visits, in-office minor medical procedures, and contact lens follow-ups by performing preliminary testing, electronic medical record entries, contact lens classes, support duties, and post exam follow-up.

Principal Duties And Responsibilities

• Perform visual preliminary testing to include: auto refraction, inner-ocular pressure, neutralizing prescription eyewear, blood pressure, visual acuity, motility testing, pupil assessment, confrontation fields, anterior chamber angle assessment, dilation, but not limited to these skill sets.
• Documentation recorded into the electronic medical record: Preliminary testing entries and patient chief complaint, medical history, medications, and social history, previous/current contact lens and eyewear prescriptions, but not limited to these entries.
• Escort patient throughout the exam process and transfer authority to appropriate department: Eyewear Consultant, Dispenser, or Customer Service Representative Educate patients on contact lens handling, wearing schedule, care and importance of owning prescription glasses.
• Accurately performs, follows, and adheres to the scheduling guidelines and to the allotted time given to perform preliminary testing and electronic medical record entries for each scheduled appointment.
• Interpret a doctor's prescription and suggest products and enhancements to address specific prescription requirements
• Responsible for completing department training program and all necessary educational requirements to perform job responsibilities
• Answer and address customer concerns and questions.
• Direct customer to the appropriate source when unable to address customer questions.
• Handle multiple customers effectively with tact and a sense of urgency.

Knowledge, Skills And Abilities Required

• Requires high school diploma or GED
• Previous computer experience and basic math skills preferred
• Previous customer service or optometric tech experience preferred.
• Computer and/or electronic medical records knowledge preferred.
• Retail and/or hospitality and/or customer service experience preferred.
• Must be able to walk, bend and stand for extended periods of time Completion of all required training courses as directed by Henry Ford Optimeyes
• Must meet or exceed core customer service responsibilities, standards and behaviors as outlined in the HFHS' Customer Service Policy
• Must practice the customer skills as provided through on-going training and in-services.

WORKING CONDITIONS

• Works in a retail optical environment.
• Requires evening and weekend hours.