Optometric Assistant - Full time - Taylor

Henry Ford OptimEyes; Taylor (MI); On-site; USD 19,000 - 29,000; Full time

Job summary

Henry Ford OptimEyes seeks an optometric assistant to support physicians during comprehensive visual and medical exams. You will perform preliminary testing, document medical history and lens prescriptions, and guide patients through contact lens care and eyewear options.

The role requires empathy, strong communication, and the ability to work in a retail optical environment with evening and weekend hours.

Qualifications

• High school diploma or GED required.
• Computer experience and basic math skills preferred.
• Customer service or optometric tech experience preferred.
• EMR knowledge preferred.
• Retail/customer service experience preferred.
• Must complete required HF Optimeyes training.
• Meet customer service standards per HFHS policy.
• Ongoing customer service training and in-services.

Responsibilities

• Assist doctor with comprehensive exams and procedures.
• Perform preliminary testing (auto refraction, IOP, vision testing).
• Document patient data in EMR.
• Escort patients and route to appropriate departments.
• Explain contact lens handling and eyewear solutions.
• Adhere to scheduling guidelines for appointments.
• Interpret prescriptions and suggest products/adjustments.
• Complete training programs and required education.
• Address customer questions and direct where needed.

Skills

Customer service

Optometric tech experience

Computer literacy

Basic math

Phone/e in-person communication

Education

High school diploma or GED

Tools

Electronic medical records (EMR)

Job description

General Summary

Responsible for assisting the doctor with providing thorough comprehensive visual exams, medical exams, office visits, in-office minor medical procedures, and contact lens follow-ups by performing preliminary testing, electronic medical record entries, contact lens classes, support duties, and post exam follow-up.

Principal Duties And Responsibilities

• Perform visual preliminary testing to include: auto refraction, inner-ocular pressure, neutralizing prescription eyewear, blood pressure, visual acuity, motility testing, pupil assessment, confrontation fields, anterior chamber angle assessment, dilation, but not limited to these skill sets.
• Documentation recorded into the electronic medical record: Preliminary testing entries and patient chief complaint, medical history, medications, and social history, previous/current contact lens and eyewear prescriptions, but not limited to these entries.
• Escort patient throughout the exam process and transfer authority to appropriate department: Eyewear Consultant, Dispenser, or Customer Service Representative Educate patients on contact lens handling, wearing schedule, care and importance of owning prescription glasses.
• Accurately performs, follows, and adheres to the scheduling guidelines and to the allotted time given to perform preliminary testing and electronic medical record entries for each scheduled appointment.
• Interpret a doctor's prescription and suggest products and enhancements to address specific prescription requirements
• Responsible for completing department training program and all necessary educational requirements to perform job responsibilities
• Answer and address customer concerns and questions.
• Direct customer to the appropriate source when unable to address customer questions.
• Handle multiple customers effectively with tact and a sense of urgency.

Knowledge, Skills And Abilities Required

• Requires high school diploma or GED
• Previous computer experience and basic math skills preferred
• Previous customer service or optometric tech experience preferred.
• Computer and/or electronic medical records knowledge preferred.
• Retail and/or hospitality and/or customer service experience preferred.
• Must be able to walk, bend and stand for extended periods of time Completion of all required training courses as directed by Henry Ford Optimeyes
• Must meet or exceed core customer service responsibilities, standards and behaviors as outlined in the HFHS' Customer Service Policy
• Must practice the customer skills as provided through on-going training and in-services.

WORKING CONDITIONS

• Works in a retail optical environment.
• Requires evening and weekend hours.