Optimization Services Manager

RLDatix; Chicago, Northern (IL, KY); On-site; USD 110,000 - 140,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

Life insurance

Disability insurance

401(k) plan

Paid time off

Paid holidays

Job summary

RLDatix is seeking a USA-based Optimization Services Manager to join our Professional Services team. You will work directly with healthcare clients to deliver consulting, training, and system optimization support that drives stronger outcomes with RLDatix products.

You’ll manage remote engagements, coordinate with internal teams, and help clients maximize adoption of our SaaS platform while contributing to knowledge sharing and client satisfaction.

Qualifications

• Experience in customer success within a SaaS company.
• Ability to work with software.
• Proven ability to manage multiple projects concurrently.
• Strong interpersonal skills across levels within and outside the organization.
• Independent and collaborative work style in a fast-paced environment.

Responsibilities

• Deliver remote administrative support and client training to optimize RLDatix software
• Collaborate with internal teams, including instructional designers, to support content development and delivery
• Conduct system health checks to ensure clients are getting full value from our platform
• Contribute to knowledge-sharing platforms to improve client self-service and education
• Provide project-based consulting and change management support to improve client satisfaction and system utilization

Skills

Customer success

Software proficiency

Project management

Interpersonal skills

Independent & collaborative

Job description

RLDatix is on a mission to transform care delivery worldwide, ensuring every patient receives the safest, highest-quality care. Through our innovative Healthcare Operations Platform, we’re connecting data to unlock trusted insights that enable improved decision-making and help deliver safer healthcare for all.

Job Description

RLDatix (RLD) is on a mission to help raise the standard of care…everywhere. Trusted by over 10,000 healthcare organizations around the world, our solutions help improve health and care. Our applications ensure that patients receive the best and safest care while supporting the providers who deliver it.

Joining TeamRLD means being part of a global effort of over 2,000 team members in making a difference in healthcare…every day.

We’re searching for a USA- based Optimization Services Manager to join our Professional Services team, so that we can help healthcare clients get the most from our software solutions and services. The Optimization Services Manager will work directly with clients to deliver consulting, training, and system optimization support that drives stronger outcomes and deeper engagement with RLDatix products.

How You’ll Spend Your Time

• Deliver remote administrative support and client training to optimize the use of RLDatix software
• Collaborate with internal teams, including instructional designers, to support content development and delivery
• Conduct system health checks to ensure clients are getting full value from our platform
• Contribute to knowledge-sharing platforms to improve client self-service and education
• Provide project-based consulting and change management support to improve client satisfaction and system utilization

What Kind of Things We’re Most Interested in You Having

• Previous experience in customer success role, ideally within a SaaS company
• Demonstrated ability and desire to work with software
• Proven success managing multiple projects concurrently
• Strong interpersonal skills with the ability to interact effectively with staff at all levels within and outside the organization
• Ability to work both independently and collaboratively in a fast-paced environment

By enabling flexibility in how we work and prioritizing employee wellness, we empower our team to do and be their best. Our benefits package includes health, dental, vision, life, disability insurance, 401K, paid time off, and paid holidays.

RLDatix is an equal opportunity employer, and our employment decisions are made without regard to race, color, religion, age, gender, national origin, disability, handicap, marital status or any other status or condition protected by Federal and/or State laws.

As part of RLDatix’s commitment to the inclusion of all qualified individuals, we ensure that persons with disabilities are provided reasonable accommodation in the job application and interview process. If reasonable accommodation is needed to participate in either step, please don’t hesitate to send a note to [e-mail].

Salary offers are based on a wide range of factors including location, relevant skills, training, experience, education, and, where applicable, licensure or certifications obtained. Market and organizational factors are also taken into consideration.