Optima Solution Professional

Belcan Corporation; Sterling Heights (MI); On-site; USD 32,000 - 43,000; Full time

Benefits offered by this job

On the job training

Medical, Dental, Vision

Weekly pay by direct deposit

Career advancement

Six paid holidays

Job summary

Belcan Corporation is seeking a Technical Service Representative to be the onsite point of contact at our Sterling Heights facility. You will deliver product and technical expertise for automotive coatings, supporting customers and coordinating with cross-functional teams.

The role requires HS diploma, proficiency with Excel/Word/PowerPoint, and flexibility for 2nd or 3rd shift. You will monitor inventories, place material orders, and help ensure safety and quality on site.

Qualifications

• HS diploma or equivalent is required.
• Proficiency with MS Office (Excel for complex spreadsheets, Word, PowerPoint) is expected.

Responsibilities

• Support onsite Client customer team and resolve issues.
• Ensure plant operations are functional with proactive support.
• Communicate updates to Client Technical and account management.
• Follow Health, Safety, and Environmental protocols at all times.
• Record weekly inventories and place material orders; generate reports.

Skills

Team collaboration

Customer interaction

Problem solving

Education

HS diploma or equivalent

Tools

Excel

Word

PowerPoint

Job description

Description:

Job Title: Technical Service Representative

Pay Rate: $27/hr.

Location: Sterling Heights, MI

ZIP Code: 48312

Start Date: Right Away

Keywords: #SterlingHeightsJobs; #TechnicalServiceRepresentativejobs;

Benefits

• On the job training, with cross training for other skilled positions and opportunities for advancement.
• The aerospace business is growing and we are continually training and promoting up from within.
• Medical, Dental, Vision, Retirement savings options, tuition reimbursement, performance increases and career advancement.
• Award winning team with exceptional work environment.
• Six Paid Statutory Holidays after 90 days probationary period.
• One Week Paid Vacation Bonus after six months / 1960 regular hours.
• Weekly pay by direct deposit.
• Performance Reviews (and compensation reviews)

Job Description

As a Technical Service Representative, you will serve as Client's onsite representative. You will be looked upon to provide the customer with product and technical know-how to ensure our automotive coatings products and services outperform competitors. This position reports to the Optima Solutions Site Manager and you will be based onsite in Sterling Heights Michigan

Key Responsibilities

• Support the ongoing activities of onsite Client customer team at automotive production facilities by communicating cross-functionally to understand customer concerns, collecting data, and taking appropriate actions to help resolve customer issues.
• Ensure plant operations are functional and provide the customer with proactive support as needed.
• Communicate updates to Client Technical and account management effectively and efficiently.
• Perform tasks at the direction of the Client leadership while ensuring Health, Safety, and Environmental protocol is always followed.
• Provide resolutions to customer inquiries, application process monitoring, inventory monitoring, material ordering, and hands-on support, generating reports as necessary.
• Effectively explains complex ideas to both technical and non-technical audiences to ensure customer needs are met.
• Participate in weekly meetings with technical experts to review site projects and activity.
• Engage daily with customers to provide feedback from collected data; answer questions and provide recommendations as needed.
• Record weekly inventories, place material orders and communicate status both externally and internally.
• Use Client digital tools to capture critical data and facilitate problem solving.
• Provide sales support to maintain/expand business and ensure effective start-up of new products.
• Support any special projects needed.

Qualifications

• This position is a floater position to help coverage within the Shop
• Working a 2nd Shift or 3rd shift, Flexibility along with occasional mornings. Weekends.
• HS diploma or equivalent is required
• Excel (can maintain complex spreadsheets), Word, PowerPoint, etc.)
• Comfortable working in a customer production environment, around automated equipment, and be able lift ~30 lbs. on a limited basis.
• Works collaboratively with team members to address and overcome challenges.
• Demonstrated strength in fostering clear, collaborative communication at every organizational level.

Belcan is an equal opportunity employer. Your application and candidacy will not be considered based on race, color, sex, religion, creed, sexual orientation, gender identity, national origin, disability, genetic information, pregnancy, veteran status or any other characteristic protected by federal, state or local laws.