Optics Customer Experience Specialist (Tech Support)

Nightforce-Optics,-Inc.; Orofino (ID); On-site; USD 42,000 - 64,000; Full time

Benefits offered by this job

100% paid benefits

PTO 60 hours

10-13 holidays per year

401k matching

4-day work week

Employee discount

Job summary

Nightforce Optics is seeking a dedicated Customer Experience Specialist to join our team in Meridian or Orofino, Idaho. You will be the primary contact for troubleshooting, diagnostics, and product recommendations across Nightforce and Horus Vision products.

Your mission is to ensure a seamless experience by providing accurate information and documenting issues. The role requires strong communication, problem-solving, and the ability to manage multiple customer interactions via phone, email, and

Qualifications

• Associate degree in communication, sales, or business (or equivalent experience).
• 2 years of experience in a fast-paced, professional customer support role.
• Excellent interpersonal and phone skills to interact with dealers, consumers, and internal departments.
• Ability to work weekends, holidays or travel to Nightforce events if needed.
• Clear and concise instructions over phone, live chat, email and Zoom.
• Active listening and proper phone etiquette to ensure full attention to customers.

Responsibilities

• Manage and document technical support issues via phone, email and live chat.
• Troubleshoot complex issues through research and collaboration with other departments.
• Open customer accounts by recording accurate information.
• Provide product information and recommendations to customers.
• Create repeatable processes, FAQs and SOPs for customer support.
• Maintain records of customer interactions and issues in Oracle.

Skills

Interpersonal skills

Phone skills

Active listening

Time management

Communication channels

Problem solving

Education

Associate degree in communication, sales, or business

Tools

Microsoft Office

Google Suite

ERP systems

Job description

Nightforce Optics is seeking a dedicated Customer Experience Specialist to join our team in Meridian or Orofino, Idaho. You will be the primary contact for troubleshooting, diagnostics, and product recommendations across Nightforce and Horus Vision products.

Your mission is to ensure a seamless experience by providing accurate information and documenting issues. The role requires strong communication, problem-solving, and the ability to manage multiple customer interactions via phone, email, and