Optics Customer Experience Specialist

Nightforce-Optics,-Inc.; Meridian (ID); On-site; USD 42,000 - 64,000; Full time

Benefits offered by this job

60 hours PTO first year

4-day work week

Employee discount on scopes

Job summary

Nightforce Optics, Inc. is seeking a dedicated Customer Experience Specialist to join our team in Meridian, ID or Orofino, ID.

You will be the primary contact for troubleshooting and resolving issues across our product line, providing accurate information and documenting problems for efficient resolution. You will work with internal teams including shipping, production, R&D, and materials to ensure a seamless customer experience.

Qualifications

• Associate degree in communication, sales, or business (or equivalent experience).
• 2 years of experience in a fast-paced, professional customer support role.
• Excellent interpersonal and phone skills to interact with dealers, consumers, and internal departments.
• Ability to work weekends, holidays or travel to Nightforce events if needed.
• Demonstrate clear and concise instructions over phone, live chat, email, and Zoom.
• Active listening skills and proper phone etiquette.
• Ability to prioritize workload and maintain high attention to detail.
• Experience with Microsoft Office or Google Suite.
• Knowledge of ERP systems.
• Exceptional problem solving and troubleshooting capabilities.

Responsibilities

• Manage and document technical support issues via phone, email, and live chat.
• Assist Sales team by answering product questions and suggesting information.
• Open customer accounts with accurate information.
• Troubleshoot complex issues with cross-department collaboration.
• Create repeatable processes, FAQs, SOPs and internal/external docs.
• Provide reporting and backorder information to dealers.

Education

Associate degree in communication, sales, or business

Tools

Microsoft Office

Google Suite

Oracle

ERP systems

Job description

Nightforce Optics, Inc. is seeking a dedicated Customer Experience Specialist to join our team in Meridian, ID or Orofino, ID.

You will be the primary contact for troubleshooting and resolving issues across our product line, providing accurate information and documenting problems for efficient resolution. You will work with internal teams including shipping, production, R&D, and materials to ensure a seamless customer experience.