Optician/Optical Specialist

West Point Optical Group; Highlands Ranch (CO); On-site; USD 32,000 - 42,000; Full time

Job summary

West Point Optical Group in Highlands Ranch, CO is seeking a Sales Associate to attract and retain patients by delivering an exceptional experience and supporting doctor satisfaction. You will drive store sales, assist with eyeglass prescriptions, frame fittings, and lens selections.

The role requires strong communication, retail/customer service experience, attention to detail, and the ability to work with a team and adapt to planogram standards.

Qualifications

• High school diploma or equivalent or 1–2 years of retail experience.
• Ability to sell through use of sales skills and meet/exceed patient expectations.
• Experience with personal computers preferred.

Responsibilities

• Drive profitable store sales by fostering a retail selling culture and using effective sales skills.
• Develop professional relationships with associates and Doctors.
• Fill ophthalmic eyeglass prescriptions and fit lenses/frames to patient needs.
• Assist patients in selecting frames and coordinating frames to prescriptions and needs.
• Provide guidance to patients regarding Managed Vision Care.
• Ensure store merchandising according to Planogram and Company standards.
• Other duties as assigned by Store Manager.

Skills

Retail sales

Customer service

Effective communication

Problem solving

Team collaboration

Attention to detail

Adaptability

Upselling

Education

High school diploma or equivalent

Job description

GENERAL FUNCTION:

The basic function of the Sales Associate is to attract and retain patients by delivering an exceptional patient experience, foster patient retention, and promote outstanding doctor satisfaction.

MAJOR DUTIES & RESPONSIBILITIES:

• Drive profitable store sales by fostering a retail selling culture by practicing through role-playing, and using effective retail sales skills.
• Develop professional business relationships with other associates and Doctors.
• Fill ophthalmic eyeglass prescriptions, and fit and adapt lenses and frames, to include but not limited to the following:
  • Utilize optical prescription in conjunction to the patient's visual requirements.
  • Recommend specific lenses, and lens coatings to suit patient needs.
  • Assist patients in the selection of frames, and coordinate frames to prescription and patient need.
  • Perform appropriate optical related measurements.
• Ensure a quality patient experience through correct pricing, POS entry, and realistic delivery time quotes.
• Provide appropriate guidance to patients regarding Managed Vision Care.
• Assist with ensuring each store is effectively merchandised and presented according to Planogram and other Company standards.
• Assist the store with being effectively merchandised according to the Planogram and other Company standards.
• Other duties as assigned by Store Manager

KNOWLEDGE & SKILLS:

• Ability to sell through use of sales skills and accountability for sales results.
• Experience and proven results with a retail or customer service establishment.
• Ability to present and implement decisive and creative solutions to opportunities to grow the business.
• Ability to provide enthusiastic and concise communication to meet/exceed patient expectations.
• Foster positive and results-oriented associate and doctor relationships.
• Attention to detail and follow-up.
• Ability to manage priorities through adaptability and flexibility.
• Willingness to take calculated risks.
• Experience with personal computers preferred.

EDUCATION:

High school diploma or equivalent, or comparable experience typically achieved with a minimum of 1-2 years in a retail environment.

The incumbent or successful candidate must meet the position requirements above in order to perform the essential functions of this position and achieve the outcomes/results indicated in this position description. The Company will make every effort to make reasonable accommodations upon request to enable qualified individuals with known disabilities to perform the essential functions of their job.