Optician: Frame Expert & Patient Experience Builder

Fleet Glass Services, Inc.; Chicago, Northern (IL, KY); Hybrid; USD 85,000 - 120,000; Full time

Job summary

Venture Optical Management (VOM) partners with eye care practices to build and support outstanding optical retail and business operations. Our mission is to create a remarkable patient experience while supporting the growth and success of our practice partners.

We are looking for people who want to grow with an organization, work collaboratively, and help us create outstanding experiences for our patients, practice partners, and fellow team members.

Qualifications

• Training and/or certification in optical dispensing and/or fitting contact lens
• Excellent attention to detail, particularly for interpreting prescriptions and checking lenses
• Strong communication skills and the ability to explain technical information clearly to customers
• Familiarity with optical products
• The ability to work effectively as part of a team
• Follow all state and federal regulations regarding licensing and CE’s
• Strong sales ability
• Excellent team player and constantly works to improve self, environment and business
• This position will require you to work at multiple locations depending business needs

Responsibilities

• Interpreting the results of eye examinations, using prescriptions written by Optometrists and/or Ophthalmologists
• Advising patients on frame weights, materials, styles and colors
• Recommending lenses, coatings and frames to suit customers’ needs
• Measuring customers to determine suitable types and styles of frames
• Adjusting frames so they fit properly
• Preparing orders for glasses and contact lenses by checking prescriptions, lens thickness and other specifications
• Making sure that orders for glasses and contact lenses have been processed accurately
• Committed to providing quality health and eye care for all patients in a timely and efficient manner
• Handles customer concerns with highest level of integrity and professionalism
• Always represents themselves to the highest level of professionalism in both speech and presentation
• Ability to listen closely to patients wants, needs and concerns. Able to explain options, instructions and solutions clearly for patients
• Have a strong working knowledge of optical tools to make final adjustments and repairs to eyeglasses
• Interpreting and explaining patient’s vision insurance benefits
• Maintaining inventory of frames and other optical supplies
• Perform business tasks, such as maintaining sales records compliantly to HIPAA requirements
• Working with the Doctors and practice staff to ensure the best patient experience through effective communication
• Sharing their knowledge and skills with colleagues, improving the performance of the practice team overall and ensuring high-quality care
• Exhibiting highest level of professionalism and teamwork with practice staff
• Responsible for the business aspect of the optical, comfortable making decisions and has a strong knowledge of sales and inventory management

Skills

Excellent attention to detail

Strong communication skills

Strong sales ability

Ability to listen to patients wants

Team collaboration

Professionalism and integrity

Education

Optical dispensing certification/training

Job description

Venture Optical Management (VOM) partners with eye care practices to build and support outstanding optical retail and business operations. Our mission is to create a remarkable patient experience while supporting the growth and success of our practice partners.

We are looking for people who want to grow with an organization, work collaboratively, and help us create outstanding experiences for our patients, practice partners, and fellow team members.