Optician - Chicago

Venture Optical Management, Inc.; Chicago (IL); On-site; USD 42,000 - 64,000; Full time

Job summary

Venture Optical Management, Inc. is seeking an Optician to support patients in selecting frames and lenses, measure and fit frames, and advise on lens options. You will process orders, educate patients on insurance benefits, and maintain inventory across multiple locations.

The role emphasizes accurate prescriptions interpretation, patient service excellence, and teamwork to deliver superior eye care experiences.

Qualifications

• Training or certification in optical dispensing or fitting contact lenses.
• Strong attention to detail when interpreting prescriptions.
• Excellent communication and customer service skills.

Responsibilities

• Assist patients with selecting frames, lenses, and coatings.
• Provide accurate measurements and ensure proper frame fit.
• Explain lens options and insurance benefits clearly to patients.
• Process orders and maintain inventory across locations.
• Deliver high-quality patient service and uphold patient care standards.

Skills

Optical dispensing

Frame fitting

Customer service

Sales

Education

Certification in optical dispensing

Tools

Optical tools

Job description

Venture Optical Management (VOM)

Venture Optical Management (VOM) partners with eye care practices to build and support outstanding optical retail and business operations. Our mission is to create a remarkable patient experience while supporting the growth and success of our practice partners.

Our team includes professionals working in optical retail operations, leadership, revenue cycle management, inventory, training, and corporate support. Although our roles may be different, we share the same goal: to provide exceptional service, operate with excellence, and continually look for ways to make our organization and the practices we support better.

At Venture, we believe our people are the key to our success. We want employees to contribute ideas, take ownership of their work, develop professionally, and know that their contributions matter. Our culture is built around six core values: Integrity, Innovation, Accountability, Passion, Unity, and Constant Improvement.

We are looking for people who want to grow with an organization, work collaboratively, and help us create outstanding experiences for our patients, practice partners, and fellow team members. Team members must bring professionalism, accountability, integrity, and a positive approach to their work. Whether working directly with patients, supporting our practice partners, leading employees, or providing operational support behind the scenes, every Venture employee plays an important role in creating outstanding experiences and helping our organization grow and succeed.

Optician

To support our mission of building a superior optical by creating outstanding experiences for patients and practice partners alike.

Venture Mission

To build a superior optical that ensures a remarkable patient experience while enhancing the growth of the practice and maximizing profits.

• Venture Optical Management is committed to exceeding the expectations for quality eye care by hiring the best qualified, trained and committed patient service teams.
• We will accommodate our patients in a timely and efficient manner, providing a compassionate and safe environment, while complying with all applicable federal and state laws.
• We understand that what we do effectively changes people's lives.
• We are always aware and committed to excellent patient care and our practice partners highest satisfaction. We believe in the power of teamwork, utilizing everyone’s strengths and creating an environment for our employees to grow, learn and be happy.

Venture Core Values

• Integrity - Act with uncompromising honesty and integrity in all we do, building trust through responsible actions and honest relationships. Do the right thing. Always.
• Innovation - Pushing past the status quo with new and progressive ideas
• Accountability - Each of us is responsible for our words, our actions and our results. We own the decisions made and their outcomes. Own it, fix it and move on
• Passion - Expressing excitement for the work being done and shared objectives. Have Fun!
• Unity - We are strongest when we work cohesively and collaboratively as a team. We value and develop our employees’ diverse talents, initiative and leadership
• Constantly Improve - Ensure operational best practices and change when needed. Develop professionally through expanding our capabilities with innovative training

Creating Outstanding Patient Experience

• Interpreting the results of eye examinations, using prescriptions written by Optometrists and/or Ophthalmologists
• Advising patients on frame weights, materials, styles and colors
• Recommending lenses, coatings and frames to suit customers’ needs
• Measuring customers to determine suitable types and styles of frames
• Adjusting frames so they fit properly
• Preparing orders for glasses and contact lenses by checking prescriptions, lens thickness and other specifications
• Making sure that orders for glasses and contact lenses have been processed accurately
• Committed to providing quality health and eye care for all patients in a timely and efficient manner.
• Handles customer concerns with highest level of integrity and professionalism
• Always represents themselves to the highest level of professionalism in both speech and presentation
• Ability to listen closely to patients wants, needs and concerns. Able to explain options, instructions and solutions clearly for patients.
• Have a strong working knowledge of optical tools to make final adjustments and repairs to eyeglasses
• Interpreting and explaining patient’s vision insurance benefits
• Maintaining inventory of frames and other optical supplies

Creating Outstanding Practice Experience

• Perform business tasks, such as maintaining sales records compliantly to HIPAA requirements
• Working with the Doctors and practice staff to ensure the best patient experience through effective communication
• Sharing their knowledge and skills with colleagues, improving the performance of the practice team overall and ensuring high-quality care
• Exhibiting highest level of professionalism and teamwork with practice staff
• Responsible for the business aspect of the optical, comfortable making decisions and has a strong knowledge of sales and inventory management.

Living The Vision, Mission And Core Values

• Act like a business owner and offer idea’s, solutions and improvements to leadership team
• Owning mistakes and always striving to improve
• Being passionate about the business, patients and team members, always striving to go above and beyond
• Work with team members in a collaborative and supportive way
• Act with the highest integrity

Skills And Qualifications

• Training and/or certification in optical dispensing and/or fitting contact lens
• Excellent attention to detail, particularly for interpreting prescriptions and checking lenses
• Strong communication skills and the ability to explain technical information clearly to customers
• Familiarity with optical products
• The ability to work effectively as part of a team
• Follow all state and federal regulations regarding licensing and CE’s
• Strong sales ability
• Excellent patient service advocate
• Excellent team player and constantly works to improve self, environment and business
• This position will require you to work at multiple locations depending business needs