Optician - Contact Lens

Bridgeview Eye Partners; Cuyahoga Falls (OH); On-site; USD 42,000 - 58,000; Full time

Benefits offered by this job

6.5 paid holidays per year

PTO after 60 days

Health, dental, vision benefits

401k

Certification program growth

Career advancement

Job summary

Midwest Eye Consultants is seeking an Optician to guide patients through eyewear choices, educate on lens technology, and provide exceptional service in a fashion-forward, retail-like environment.

The role emphasizes calculating insurance co-pays, processing lab orders, and maintaining appealing optical displays while delivering a positive patient experience.

Qualifications

• Experience in guiding eyewear choices and educating patients.
• Strong customer service and communication skills.
• Ability to handle insurance co-pays and lab orders.

Responsibilities

• Assist patients in selecting spectacles with fashion and prescription in mind.
• Calculate insurance co-pays based on eligibility.
• Enter spectacle orders accurately and track status daily.
• Notify patients and schedule dispensing of eyewear.
• Follow up with patients on adapting to eyewear and contacts.
• Perform spectacle adjustments and minor repairs.
• Troubleshoot eyewear concerns and provide care guidance.
• Maintain optical merchandise displays and inventory.

Skills

Customer service

Administrative tasks

Lens technology education

Display maintenance

Job description

Are you passionate about style and providing exceptional patient experiences? Join our team at Midwest Eye Consultants as an Optician! As an integral part of our team, you'll educate patients on the latest lens technology to optimize their vision while also honoring their personal style and curating an enjoyable shopping experience while they select their eyewear. This position allows you to utilize your administrative skills in calculating insurance co-pays and managing optical lab orders, while also showcasing your creative talents in maintaining our optical merchandise displays. If you're looking for a way to blend your love of fashion and style with your passion for helping people, we want to hear from you!

POSITION SUMMARY:

An optician is an eye care professional that counsels patients through the eyewear selection process, educating patients on doctor recommendations that will give them the best possible vision. The optician not only advises patients on the best lens options for their prescription but also creates a fun shopping environment through the selection of fashionable eyewear. The ability to communicate and provide superior customer service that fosters long-lasting relationships is an important skill required for this position. This position utilizes creative design skills in the creation and maintenance of displays of optical merchandise and inventory within the optical area. This position also utilizes strong administrative skills in completing tasks such as calculating co-pays, reviewing insurance eligibility, and preparing work orders for the optical lab.

What We Offer

• 6.5 paid holidays per year
• PTO after the first 60 days of employment
• Full slate of benefits to include health, dental, vision, and 401k
• Growth and wage increase through company paid certification program

Essential Responsibilities

• Assist patients in the selection process of spectacles, providing education on quality choices, lens selection, and frame styling to fit their lifestyle and prescription.
• Calculate insurance co-pay based on insurance eligibility.
• Accurately enter spectacle orders; ensure timely delivery by monitoring status on a daily basis.
• Receive spectacle orders into system, verify order, notify patients, and schedule dispensing.
• Contact patients for follow up on progress of adapting to dispensed eyewear and prescribed contacts.
• Perform spectacle adjustments and repairs when necessary.
• Troubleshoot patient concerns with eyewear when necessary.
• Educate patients on the care of prescribed eyewear.
• Maintain inventory pertaining to all aspects of the optical retail area, including lab supplies. Report inventory as required.
• Maintain displays of optical merchandise.
• Monitor patient flow throughout appointment, properly communicating delays to other departments.
• Perform other duties and assume various responsibilities as determined by the doctor and practice leadership.

PHYSICAL DEMANDS AND WORK ENVIRONMENT (per ADA Guidelines)

• Physical Activity: Standing, Walking, Stooping, Grasping, Typing, and Manual dexterity. The worker is required to have visual and verbal acuity to determine the accuracy, neatness, and thoroughness of the work assigned.
• Physical Requirements: Must be able to lift up to 15 pounds on a regular basis from floor to waist, 5 pounds from waist to shoulder, and 5 pounds from shoulder to overhead.
• Work Environment: Professional medical office environment.