Optician

Bridgeview Eye Partners; Shelbyville (IN); On-site; USD 25,000 - 30,000; Full time

Benefits offered by this job

Paid holidays

Floating holidays

PTO

Benefits: health, dental, vision, 401k

Certification program

Job summary

Midwest Eye Consultants is seeking an Optician to educate patients on lens technology, frame styling, and eyewear options while managing insurance co-pays and optical lab orders. You will create an engaging shopping experience and maintain attractive displays within a professional medical office.

The role blends fashion with patient care, requiring strong customer service and administrative skills to support eyewear selection, order processing, and follow-up communication.

Qualifications

• Experience in retail, sales, or a customer-facing role is preferred.
• Strong customer service experience is highly valued.
• Prior experience working in a busy medical office or healthcare environment is beneficial.

Responsibilities

• Assist patients in the selection process of spectacles, providing education on quality choices, lens selection, and frame styling to fit their lifestyle and prescription.
• Calculate insurance co-pay based on insurance eligibility.
• Accurately enter spectacle orders; ensure timely delivery by monitoring status on a daily basis.
• Receive spectacle orders into system, verify order, notify patients, and schedule dispensing.
• Contact patients for follow up on progress of adapting to dispensed eyewear and prescribed contacts.
• Perform spectacle adjustments and repairs when necessary.
• Troubleshoot patientconcerns with eyewear when necessary.
• Educate patients on the care of prescribed eyewear.
• Maintain inventory pertaining to all aspects ofthe optical retail area, including lab supplies. Report inventory as required.
• Maintain displays of optical merchandise.
• Monitor patient flow throughout appointment, properly communicating delays to other departments.
• Perform other duties and assume various responsibilities as determined by the doctor and practice leadership.

Skills

Customer service

Retail sales

Eyewear knowledge

Communication

Job description

Are you passionate about style and providing exceptional patient experiences? Join our team at Midwest Eye Consultants as an Optician! As an integral part of our team, you'll educate patients on the latest lens technology to optimize their vision while also honoring their personal style and curating an enjoyable shopping experience while they select their eyewear. This position allows you to utilize your administrative skills in calculating insurance co-pays and managing optical lab orders, while also showcasing your creative talents in maintaining our optical merchandise displays. If you're looking for a way to blend your love of fashion and style with your passion for helping people, we want to hear from you!

POSITION SUMMARY: Anoptician is an eye care professional that counsels patients through the eyewear selection process, educating patients on doctor recommendations that will give them the best possible vision. The optician not only advises patients on the best lens options for their prescription but also creates a fun shopping environment through the selection of fashionable eyewear. The ability to communicate and provide superior customer service that fosters long-lasting relationships is an important skill required for this position. This position utilizes creative design skills in the creation and maintenance of displays of optical merchandise and inventory within the optical area. This position also utilizes strong administrative skills in completing tasks such as calculating co-pays, reviewing insurance eligibility, and preparing work orders for the optical lab.

WHAT WE OFFER:

Starting wage will be based on the candidate's knowledge, skills, and abilities

6.5 paid holidays per year + 2 floating holidays

Approximately 8 days of PTO within first year

Full slate of benefits to include health, dental, vision, and 401k

Growth and wage increase through company paid certification program

ESSENTIAL RESPONSIBILITIES:

Assist patients in the selection process of spectacles, providing education on quality choices, lens selection, and frame styling to fit their lifestyle and prescription.

Calculate insurance co-pay based on insurance eligibility.

Accurately enter spectacle orders; ensure timely delivery by monitoring status on a daily basis.

Receive spectacle orders into system, verify order, notify patients, and schedule dispensing.

Contact patients for follow up on progress of adapting to dispensed eyewear and prescribed contacts.

Perform spectacle adjustments and repairs when necessary.

Troubleshoot patientconcerns with eyewear when necessary.

Educate patients on the care of prescribed eyewear.

Maintain inventory pertaining to all aspects ofthe optical retail area, including lab supplies. Report inventory as required.

Maintain displays of optical merchandise.

Monitor patient flow throughout appointment, properly communicating delays to other departments.

Perform other duties and assume various responsibilities as determined by the doctor and practice leadership.

PHYSICAL DEMANDS AND WORK ENVIRONMENT (per ADA guidelines):

Physical Activity: Standing, Walking, Stooping, Grasping, Typing, and Manual dexterity. The worker is required to have visual and verbal acuity to determine the accuracy, neatness, and thoroughness of the work assigned.

Physical Requirements: Must be able to lift up to 15 pounds on a regular basis from floor to waist, 5 pounds from waist to shoulder, and 5 pounds from shoulder to overhead.

Work Environment: Professional medical office environment.

Qualifications

Experience

Preferred

Experience in retail, sales, or a customer-facing role is preferred.

Strong customer service experience is highly valued.

Prior experience working in a busy medical office or healthcare environment is beneficial.

Equal Opportunity Employer This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.